Associate Professional, Account Activation & Onboarding

Ingram Micro Philippines BPO LLC; Pateros; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking an Associate Professional, Technical Support to join the Sales Journey team. The role focuses on account activation, onboarding, and coordinating with sellers and partners to ensure a smooth client experience.

The ideal candidate will bring 4+ years in BPO or sales-support, strong English communication, proficient MS Excel for reporting, and the ability to work rotating days and nights in a hybrid setup.

Qualifications

• 5 years functional experience in BPO or related roles.
• Experience with onboarding new customers, renewals and customer service.
• Background in supply chain or IT distribution is preferred.
• Proficient in MS Excel for reporting and tracking.

Responsibilities

• Provide email and customer support for account activation and onboarding.
• Coordinate with sellers and partners to ensure smooth onboarding and support.
• Follow up on contracts to drive revenue and ensure timely processing.
• Manage renewals for software/licenses.
• Collaborate with internal teams to support sales operations and customer experience.

Skills

Time management

Organizational skills

English communication

Shift work readiness

RTO experience

Education

College degree or High School Diploma

Tools

MS Excel

Job description

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you'll make technology happen in surprising ways. Lets shape tomorrow - it'll be a fun journey!

We are looking for a detail-oriented and proactive Associate Professional, Technical Support to join our Sales Journey team. This role supports both email and customer interactions, focusing on account activation, onboarding, and coordination with sellers and partners. The ideal candidate will have a background in sales support or experience in sales-related functions, particularly within the tech industry.

Job Responsibilities:

• Provide email and customer support for account activation and onboarding
• Coordinate with sellers and partners to ensure smooth onboarding and support
• Follow up on contracts to drive revenue and ensure timely processing
• Manage quote renewals for software/license renewals
• Collaborate with internal teams to support sales operations and customer experience

Qualifications:

• College graduate of any course; or High School Diploma (but should have at least 5 years functional experience)
• Mut have at least 4 years BPO experience with Onboarding new customers, Renewals, Customer Service, or other related roles
• Background in supply chain or IT distribution is highly preferred
• Experienced with MS Excel for reporting and tracking
• Strong time management and organizational skills
• Average to Good English communication skills
• Willing to work on shifting schedule (dayshift & night shift) and 10 days RTO/monthly

#LI-Hybrid