Service Desk Operations Engineer: Incident & Automation Advocate

Asti Business Services Inc.; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading IT services provider in Taguig is seeking a skilled Service Desk Operations Engineer to deliver technical support and improve IT service performance. You'll troubleshoot issues, monitor systems, and ensure adherence to SLAs. The ideal candidate holds a Bachelor's degree in IT-related fields and has 2–4 years of experience in Service Desk or Technical Support roles, along with proficiency in ITSM tools. Join us to contribute to service improvement and operational excellence.

Qualifications

• 2–4 years experience in Service Desk, IT Operations, or Technical Support.
• Experience with ITSM tools (ServiceNow, Jira, Zendesk, etc.).
• Familiarity with Windows, Linux, networking, and enterprise applications.

Responsibilities

• Provide Level 2 technical support for incidents and service requests.
• Troubleshoot hardware, software, network, and system issues.
• Monitor systems, applications, and infrastructure for performance and availability.

Skills

Level 2 technical support

Troubleshooting

Documentation

Automation

ITIL best practices

Education

Bachelor’s degree in IT, Computer Science, Engineering, or related field

Tools

ServiceNow

Jira

Zendesk

Job description

A leading IT services provider in Taguig is seeking a skilled Service Desk Operations Engineer to deliver technical support and improve IT service performance. You'll troubleshoot issues, monitor systems, and ensure adherence to SLAs. The ideal candidate holds a Bachelor's degree in IT-related fields and has 2–4 years of experience in Service Desk or Technical Support roles, along with proficiency in ITSM tools. Join us to contribute to service improvement and operational excellence.