IT Helpdesk

SCALABLE OS CORP.; Makati; A distancia; PHP 260.000 - 380.000; Jornada completa

Descripción de la vacante

SCALABLE OS CORP. is seeking an IT Helpdesk professional in the Philippines to deliver first-line technical support, manage AD tasks and devices, and ensure reliable email and software assistance. The role may involve occasional onsite tasks and a long-term work-from-home arrangement.

You will handle user accounts, build workstations, troubleshoot across platforms, and strive for high user satisfaction while keeping up with evolving technology trends.

Formación

• 3+ years in L1/L2 IT support for end-users.
• Experience in BPO/shared services MSP or multi-client environments.
• Tech-savvy with office apps, databases, cloud infrastructure.
• Good understanding of computer systems and mobile devices.
• Strong diagnostic and communication skills.

Responsabilidades

• Provide accurate, user-friendly solutions to basic end-user requests.
• Manage AD tasks: user management, permissions, group policies.
• Resolve email-related issues to ensure seamless communication.
• Provide application support for software challenges.
• Create and onboard new user accounts; configure devices.
• Offboard users; deactivate accounts; transfer data as needed.
• Build and set up workstations and laptops per standards.
• Diagnose and troubleshoot issues across platforms.
• Meet daily utilization goals with high productivity.
• Ensure high user satisfaction with prompt support.
• Stay updated on tech trends to improve service.
• Occasionally travel onsite for tasks not possible remotely.
• Perform other duties to support department goals.

Conocimientos

Active Directory

Customer support

IT hardware & software

Troubleshooting

Communication skills

Herramientas

Remote control

Email support tools

Descripción del empleo

SUMMARY

The IT Helpdesk is responsible for installing, maintaining, testing, and repairing systems and networks. They utilize their technical knowledge to support IT initiatives and provide first-level technical information systems support.

JOB RESPONSIBILITIES

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution.
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies.
• Address and resolve email-related issues, ensuring seamless communication for end users.
• Offer application support, assisting users with software-related challenges and ensuring proper functionality.
• Handle new user creation processes, ensuring timely account setup and proper configuration.
• Manage user offboarding requests, including account deactivation and data transfer as needed.
• Build and set up workstations and laptops, ensuring that devices are configured according to company standards.
• Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality.
• Meet or exceed daily utilization goals, maintaining high productivity levels.
• Ensure high user satisfaction by delivering prompt, professional, and effective support.
• Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery.
• Occasionally, travel onsite to perform tasks that cannot be completed remotely, ensuring that all user needs are met.
• Performs other duties as assigned to support the overall objectives of the department and organization.

QUALIFICATIONS

• Minimum 3 years of experience in an L1.5 - L2 technical support role, providing hands-on support for end-users and troubleshooting a variety of IT issues.
• Experience in BPO, Shared service, IT services industry, Managed Services Provider (MSP) or multi-client environment.
• Tech savvy with working knowledge of office automation products, databases, cloud-based infrastructure, and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills.

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a shifting schedule that includes weekends and holidays.