24/7 Production Reliability Engineer

UST; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

UST is seeking a Production Support Engineer to monitor and maintain the health of applications, infrastructure, APIs, and services in a 24/7 production environment. You will perform real-time monitoring, incident management, troubleshooting, and collaborate with engineering teams to ensure system reliability and performance.

You will use observability tools like Dynatrace, Splunk, Grafana, and CloudWatch, review dashboards, perform triage, runbooks, and participate in on-call rotations.

Qualifications

• 2–5 years of experience in Production Support or Operations Support roles.
• Hands-on experience with observability and monitoring tools such as Dynatrace, Splunk, Grafana, or similar platforms.
• Ability to analyze logs, metrics, traces, and s to identify production issues.

Responsibilities

• Monitor system health across applications, infrastructure, APIs, and services using observability and monitoring tools.
• Review and respond to dashboards and metrics in real time.
• Create, expand, and maintain dashboards to improve observability coverage.
• Perform initial triage using logs, traces, and metrics; identify symptoms and potential root causes.
• Execute runbooks/SOPs for common production issues (e.g., restarts, validation checks, health checks).
• Create incidents, document findings, and collaborate with engineering teams for issue resolution.
• Coordinate with on-call responders during high-priority events.
• Perform routine health checks and proactive monitoring tasks every shift.
• Provide clear communication and shift-to-shift handoff notes.
• Participate in incident management activities and support service restoration efforts.

Skills

Troubleshooting

Analytical thinking

Documentation

On-call readiness

Tools

Dynatrace

Splunk

Grafana

Prometheus

Linux

ServiceNow

CloudWatch

Job description

UST is seeking a Production Support Engineer to monitor and maintain the health of applications, infrastructure, APIs, and services in a 24/7 production environment. You will perform real-time monitoring, incident management, troubleshooting, and collaborate with engineering teams to ensure system reliability and performance.

You will use observability tools like Dynatrace, Splunk, Grafana, and CloudWatch, review dashboards, perform triage, runbooks, and participate in on-call rotations.