VS01700 - SRE & Production Reliability Engineer

E4 Software Services Pvt Ltd.; Hinoba-an; On-site; PHP 893,000 - 1,674,000; Full time

Job summary

E4 Software Services Pvt Ltd. is seeking an experienced SRE/DevOps professional to monitor, manage and improve production environments. You will focus on reliability, observability and automation to reduce toil.

Responsibilities include incident handling, RCA, root cause actions, and collaboration with development and infrastructure teams to boost resilience. Knowledge of cloud platforms (AWS/Azure/GCP), Kubernetes, Docker, and CI/CD is essential.

Qualifications

• 4+ years in SRE, Production Support, DevOps or Cloud Operations.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience with monitoring and observability platforms.
• Hands-on experience with Splunk, ELK, Dynatrace, Datadog, Prometheus or Grafana.
• Strong scripting using Python, Bash or Shell.
• Experience with incident management, problem management and RCA.
• Good understanding of cloud platforms such as AWS, Azure or GCP.
• Knowledge of networking concepts including TCP/IP, DNS and load balancing.
• Experience with CI/CD and DevOps practices.
• Strong production troubleshooting and operational support experience.

Responsibilities

• Monitor and maintain the availability, performance and reliability of production environments.
• Design and manage monitoring, logging, alerting and observability solutions.
• Analyze application and infrastructure logs to identify performance and reliability issues.
• Handle production incidents, service requests and operational escalations.
• Perform root cause analysis and implement permanent corrective actions.
• Develop automation to reduce repetitive operational activities and manual intervention.
• Define and monitor reliability indicators, SLIs, SLOs and operational KPIs.
• Support cloud environments across AWS, Azure and/or GCP.
• Troubleshoot Linux/Unix, networking, application and infrastructure issues.
• Support Kubernetes, Docker and CI/CD environments where required.
• Maintain operational runbooks and improve incident response processes.
• Work with development and infrastructure teams to improve system resilience.
• Participate in on-call and production support activities.

Skills

SRE Experience

Linux Administration

Monitoring/Observability

Monitoring Tools

Scripting

Incident RCA

Cloud Platforms

Networking

CI/CD

Operational Support

Tools

Kubernetes

Docker

Apache/Tomcat

ITSM tools (ServiceNow/Jira)

Ansible/Chef/Puppet

SAP support

OpenTelemetry/Moogsoft/Rundeck

Prometheus/Grafana

Job description

• Monitor and maintain the availability, performance and reliability of production environments.
• Design and manage monitoring, logging, alerting and observability solutions.
• Analyze application and infrastructure logs to identify performance and reliability issues.
• Handle production incidents, service requests and operational escalations.
• Perform root cause analysis and implement permanent corrective actions.
• Develop automation to reduce repetitive operational activities and manual intervention.
• Define and monitor reliability indicators, SLIs, SLOs and operational KPIs.
• Support cloud environments across AWS, Azure and/or GCP.
• Troubleshoot Linux/Unix, networking, application and infrastructure issues.
• Support Kubernetes, Docker and CI/CD environments where required.
• Maintain operational runbooks and improve incident response processes.
• Work with development and infrastructure teams to improve system resilience.
• Participate in on-call and production support activities.

Mandatory Skills

• 4+ years of experience in SRE, Production Support, DevOps or Cloud Operations.
• Strong Linux/Unix administration and troubleshooting skills.
• Experience with monitoring and observability platforms.
• Hands-on experience with Splunk, ELK, Dynatrace, Datadog, Prometheus or Grafana.
• Strong scripting skills using Python, Bash or Shell.
• Experience with incident management, problem management and RCA.
• Good understanding of cloud platforms such as AWS, Azure or GCP.
• Knowledge of networking concepts including TCP/IP, DNS and load balancing.
• Experience with CI/CD and DevOps practices.
• Strong production troubleshooting and operational support experience.

Good-to-have Skills

• OpenTelemetry, Moogsoft or Rundeck.
• Kubernetes and Docker.
• Apache, Tomcat or enterprise application platforms.
• ServiceNow, Jira or other ITSM tools.
• Ansible, Chef or Puppet.
• SAP application/platform support.
• Experience with SLI/SLO and reliability engineering practices.
• Experience with automated remediation and AIOps.