VS01719 - Application Production Support

E4 Software Services Pvt Ltd.; Mumbai; On-site; PHP 360,000 - 600,000; Full time

Job summary

E4 Software Services Pvt Ltd is seeking an experienced Application Production Support professional with 4+ years of experience to manage, monitor, troubleshoot, and maintain production applications and related servers. The role focuses on ensuring application availability, monitoring production environments, analyzing logs, resolving issues, and coordinating with technical teams for timely resolution.

You will work in a fast-paced, production-support environment and contribute to incident

Qualifications

• 4+ years of experience in Application Production Support.
• Experience in production environment monitoring and troubleshooting.
• Bachelor's degree in CS/IT/Engineering or related field.

Responsibilities

• Provide 24x7 production application support and ensure availability.
• Monitor applications, servers, and production environments.
• Troubleshoot application, server, connectivity, and performance issues.
• Coordinate with Development, DBA, Infra teams for issue resolution.
• Perform RCA and document resolutions.
• Support deployments, patches, and post-deployment validation.

Skills

Application Production Support

Monitoring & Troubleshooting

AppDynamics / Dynatrace

Log Monitoring

Incident Management

Communication Skills

Stakeholder Coordination

Education

Bachelor's degree in CS/IT/Engineering

Tools

AppDynamics

Dynatrace

Job description

Position: Application Production Support

Job Summary

We are looking for an experienced Application Production Support professional with 4+ years of experience to manage, monitor, troubleshoot, and maintain production applications and related servers. The candidate will be responsible for ensuring application availability, monitoring production environments, analyzing logs, resolving issues, and coordinating with relevant technical teams for timely resolution.

Key Responsibilities

• Provide 24x7 / production application support and ensure smooth functioning of business-critical applications.
• Monitor applications, servers, and production environments to identify issues proactively.
• Perform application and server monitoring using monitoring dashboards and relevant tools.
• Monitor and analyze application logs, system logs, and error logs to identify the root cause of issues.
• Troubleshoot application, server, connectivity, performance, and production-related issues.
• Handle and resolve production incidents, service requests, and technical issues within defined SLAs.
• Use AppDynamics / Dynatrace / similar application monitoring tools for application performance monitoring and troubleshooting.
• Monitor application health, response time, resource utilization, alerts, and overall system performance through dashboards.
• Perform routine production maintenance activities, application checks, and scheduled operational tasks.
• Coordinate with Development, Database, Infrastructure, Network, and other technical teams for issue resolution.
• Perform initial Root Cause Analysis (RCA) for recurring or critical production issues.
• Escalate critical incidents to the appropriate teams and follow up until resolution.
• Maintain proper documentation of incidents, troubleshooting steps, known issues, and resolutions.
• Support application deployments, releases, patches, and post-deployment validation where required.
• Ensure production systems remain stable, available, and performant.
• Participate in incident calls and provide timely updates to stakeholders during critical production issues.

Required Skills

• 4+ years of experience in Application Production Support / Application Support.
• Strong experience in production environment monitoring and troubleshooting.
• Hands-on experience with AppDynamics, Dynatrace, or similar monitoring tools.
• Good knowledge of application and server monitoring.
• Strong understanding of log monitoring and log analysis.
• Experience in using monitoring dashboards and analyzing alerts.
• Good troubleshooting and problem-solving skills.
• Knowledge of application servers and basic server administration concepts.
• Ability to analyze application errors and identify probable root causes.
• Good understanding of incident, problem, and change management processes.
• Ability to work under pressure and handle critical production incidents.
• Good communication and coordination skills.

Preferred Skills

• Knowledge of SQL/database troubleshooting.
• Knowledge of Linux/Unix or Windows servers.
• Basic knowledge of networking and connectivity troubleshooting.
• Experience with ITIL-based support processes.
• Experience working in shift-based production support environments.
• Production Support
• Application Monitoring
• AppDynamics / Dynatrace
• Server Monitoring
• Troubleshooting
• Production Maintenance
• Application Performance Monitoring
• Stakeholder Coordination

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.