Senior Production Engineer

Hammerjack Pty Ltd; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Production Engineer to own the stability, performance, and reliability of business-critical trading applications, with a clear path toward SRE practice. You will lead incident resolution, health monitoring, and automation initiatives.

Collaborate across global teams to drive continuous improvements, change management, and release readiness. The role requires strong AWS operations, RCA skills, and experience with observability tools.

Qualifications

• 5+ years in Production Support, Production Engineering, or Site Reliability Engineering.
• Strong AWS operational experience including load balancing, failover, compute services, and managed databases.
• Experience supporting high-availability, business-critical applications.
• Strong incident management, troubleshooting, and RCA skills.
• Experience with monitoring and observability tools such as Grafana, CloudWatch, ELK, or Splunk.
• Understanding of change management, deployment validation, and operational risk controls.
• Experience working in global support environments with stakeholder communications.

Responsibilities

• Lead investigation and resolution of complex production incidents and major outages.
• Own production health, monitoring, alerting, and operational readiness for critical services.
• Drive root cause analysis and long-term remediation of recurring issues.
• Lead technical response during major incidents and recovery activities.
• Improve observability, service monitoring, and platform reliability.
• Champion automation initiatives to reduce toil and improve MTTR/MTTD.
• Collaborate with Engineering, DevOps, Operations, and Business stakeholders across global teams.
• Support change management, release activities, and production risk assessments.
• Contribute to adoption of SRE practices and reliability metrics.

Skills

AWS

Incident management

Monitoring & observability

Root cause analysis

Stakeholder communication

Global support

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

Overview

We're looking for a Senior Production Engineer to take ownership of the stability, performance, and operational reliability of business-critical trading applications. This role offers a strong pathway into Site Reliability Engineering (SRE), with opportunities to drive automation, observability, and platform resilience initiatives.

Responsibilities

• Lead the investigation and resolution of complex production incidents and major outages.
• Own production health, monitoring, alerting, and operational readiness for critical services.
• Drive root cause analysis and long-term remediation of recurring issues.
• Lead technical response efforts during major incidents and recovery activities.
• Improve observability, service monitoring, and overall platform reliability.
• Champion automation initiatives to reduce operational toil and improve MTTD and MTTR.
• Collaborate with Engineering, DevOps, Operations, and Business stakeholders across global teams.
• Support change management, release activities, and production risk assessments.
• Contribute to the adoption of SRE practices, reliability metrics, and continuous improvement initiatives.

Requirements

• 5+ years of experience in Production Support, Production Engineering, Application Support, or Site Reliability Engineering.
• Strong AWS operational experience, including load balancing, failover strategies, compute services, and managed database platforms.
• Experience supporting high-availability, business-critical applications and platforms.
• Strong incident management, troubleshooting, and root cause analysis skills.
• Experience with monitoring and observability tools such as Grafana, CloudWatch, ELK, or Splunk.
• Understanding of change management, deployment validation, and operational risk controls.
• Experience working within global support environments and managing stakeholder communications effectively.

EA License no: 16S8066