Network Operations Center (NOC) Engineer

Business Process Outsourcing International, Inc.; Metro Manila; On-site; PHP 320,000 - 540,000; Full time

Job summary

Business Process Outsourcing International, Inc. is seeking a NOC Engineer to monitor and maintain our network infrastructure and IT systems to ensure maximum uptime and service availability.

The role involves proactive monitoring, incident response, performance analysis, and escalation of network-related issues. The position requires handling 24/7 monitoring, troubleshooting outages, RCA, and documentation, with familiarity in TCP/IP, routing, switching, and common monitoring tools.

Qualifications

• Bachelor's Degree in IT, CS, EC Engineering, or related field.
• Associate degree or relevant technical certification may be considered.

Responsibilities

• Monitor network performance, servers, applications, and telecommunications systems 24/7.
• Identify, analyze, troubleshoot, and resolve network incidents and outages.
• Respond to alarms and alerts generated by monitoring tools.
• Escalate unresolved issues to appropriate teams or vendors.
• Perform root cause analysis (RCA) for network and system failures.
• Create and maintain incident reports and operational documentation.
• Manage network devices such as routers, switches, firewalls, and wireless controllers.
• Support WAN, LAN, VPN, Internet, and cloud connectivity services.
• Implement network configuration changes according to change management procedures.
• Ensure compliance with Service Level Agreements (SLAs).
• Participate in disaster recovery and business continuity activities.
• Provide technical support during planned maintenance and system upgrades.
• Maintain accurate inventory of network equipment and software assets.

Skills

Network Monitoring

Incident Management

Troubleshooting and Diagnostics

Log Analysis

Performance Monitoring

Server Administration

Cloud Networking Basics

Cybersecurity Awareness

Education

Bachelor's Degree in Information Technology, Computer Science, Electronics and Communications Engineering, or related field

Associate degree or relevant technical certification may be considered

Tools

SolarWinds

PRTG

Nagios

Zabbix

Datadog

ServiceNow

Jira

Remedy

Cisco

Juniper

Aruba

Fortinet

Windows

Linux

Job description

Job Summary

The NOC Engineer is responsible for monitoring, maintaining, troubleshooting, and supporting an organization's network infrastructure and IT systems to ensure maximum uptime and service availability. The role involves proactive monitoring, incident response, performance analysis, and escalation of network-related issues.

Key Responsibilities

• Monitor network performance, servers, applications, and telecommunications systems 24/7.

• Identify, analyze, troubleshoot, and resolve network incidents and outages.

• Respond to alarms and alerts generated by monitoring tools.

• Escalate unresolved issues to appropriate teams or vendors.

• Perform root cause analysis (RCA) for network and system failures.

• Create and maintain incident reports and operational documentation.

• Manage network devices such as routers, switches, firewalls, and wireless controllers.

• Support WAN, LAN, VPN, Internet, and cloud connectivity services.

• Implement network configuration changes according to change management procedures.

• Ensure compliance with Service Level Agreements (SLAs).

• Participate in disaster recovery and business continuity activities.

• Provide technical support during planned maintenance and system upgrades.

• Maintain accurate inventory of network equipment and software assets.

Qualifications

Education

• Bachelor's Degree in Information Technology, Computer Science, Electronics and Communications Engineering, or related field.

• Associate degree or relevant technical certification may be considered.

Experience

• Entry-Level NOC Engineer:

• 2-3 years of IT or network support experience.

• Mid-Level NOC Engineer:

• 3-5 years of network operations experience.

• Senior NOC Engineer:

• 5+ years of advanced network troubleshooting and administration experience.

Technical Skills

• Understanding of:

• TCP/IP
• DNS
• DHCP
• VLANs
• Routing and Switching
• VPN Technologies
• OSI Model
• Network Security Concepts
• Experience with:
• Cisco, Juniper, Aruba, Fortinet, or similar networking equipment
• Windows and Linux operating systems
• Monitoring tools such as:
• SolarWinds
• PRTG
• Nagios
• Zabbix
• Datadog
• Ticketing systems:
• ServiceNow
• Jira
• Remedy

Certifications (Preferred)

• CompTIA Network+
• CompTIA Security+
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• Juniper JNCIA/JNCIS
• ITIL Foundation
• Microsoft Azure Fundamentals (AZ-900)
• AWS Cloud Practitioner

Required Competencies

Technical Competencies

• Network Monitoring
• Incident Management
• Troubleshooting and Diagnostics
• Log Analysis
• Performance Monitoring
• Server Administration
• Cloud Networking Basics
• Cybersecurity Awareness

Soft Skills

• Strong analytical and problem-solving skills
• Excellent verbal and written communication
• Ability to work under pressure during outages
• Strong attention to detail
• Team collaboration
• Time management and prioritization
• Customer service orientation