NOC Tier 2: Real-Time Network Monitoring & Triage

Staff4Me; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Staff4Me seeks a Network Support Specialist to monitor connectivity health and act as the first contact for alerts. You’ll diagnose remotely, triage events, and guide on-site teams through hardware checks and power cycles to restore service.

You will escalate unresolved issues, coordinate with vendors, and log actions in the ticketing system while maintaining clear communication with shifts and stakeholders.

Qualifications

• Bachelor's degree in Computer Science/IT or related field.
• 1-2 years of Tier 2 technical support experience.
• Fundamental understanding of IP addresses and network devices.
• Knowledge of Cat5e/6 and Fiber cabling.
• Ability to navigate web dashboards and ticketing systems.
• Ability to give clear instructions to non-technical staff on site.
• Ability to prioritize alerts by impact.
• On-site work on a shifting schedule.

Responsibilities

• Continuous monitoring of network health and alert ingestion.
• Initial triage to categorize outages and document data fields.
• Remote troubleshooting using Pings, Traceroutes, and NMS status.
• Coordinate with on-site staff for physical checks and reboots.
• Vendor coordination and RMA initiation when needed.
• Provide regular updates in the ticketing system.

Skills

Network troubleshooting

Remote diagnostics

Ticketing systems

On-site coordination

Communication skills

Shift work scheduling

Basic hardware checks

Education

Bachelor's degree in Computer Science / IT or related field

Tools

Network Management System (NMS)

Ticketing software

Job description

Staff4Me seeks a Network Support Specialist to monitor connectivity health and act as the first contact for alerts. You’ll diagnose remotely, triage events, and guide on-site teams through hardware checks and power cycles to restore service.

You will escalate unresolved issues, coordinate with vendors, and log actions in the ticketing system while maintaining clear communication with shifts and stakeholders.