24/7 IT Support & Infrastructure Engineer

Canon Business Service Centre Philippines; Angeles; On-site; PHP 180,000 - 300,000; Full time

Job summary

Canon Business Service Centre Philippines is seeking a hands-on Corporate IT Support to provide 24-hour desktop, network and software support, focusing on maintaining local IT infrastructure.

The role requires strong communication, prioritization, and customer service, with duties including asset audits, hardware/software maintenance, and incident resolution. You will work with a team to keep systems running efficiently and support IT operations across departments.

Qualifications

• Tertiary IT qualification or better.
• Understanding of Systems and Network Infrastructures.
• Understanding of computer hardware and software components.
• Strong communication, analytical and problem-solving skills.
• Adaptable "Can-do" attitude.

Responsibilities

• IT point of contact in cases where IT Support Team Leader or Senior IT Support is not available.
• Provide technical recommendations and solutions for Network, Software and Hardware issues.
• Provide IT support to customers, clients and other departments.
• Ensure that applications, services and networks are up and running.
• Continuous audits on assets, both hardware and software.
• Status monitoring of hardware, system and network components.
• May be assigned to systems administration projects.
• Anticipate trends in computing that affects IT Operations - OS, Monitoring, Databases, Application Servers, Security, Firewalls and Networking.
• Assist clients, operations, and other business units on hardware/network issues.
• Provide user maintenance and assistance to ensure production IT systems run efficiently.
• Other duties as assigned by supervisor/manager.

Skills

Communication skills

Analytical thinking

Problem solving

Adaptable attitude

Education

IT qualification

Job description

Canon Business Service Centre Philippines is seeking a hands-on Corporate IT Support to provide 24-hour desktop, network and software support, focusing on maintaining local IT infrastructure.

The role requires strong communication, prioritization, and customer service, with duties including asset audits, hardware/software maintenance, and incident resolution. You will work with a team to keep systems running efficiently and support IT operations across departments.