Client Services & Reporting Coordinator

Canon Business Service Centre Philippines; Philippines; On-site; PHP 350,000 - 600,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking an attentive professional to support the Client Services Managers and the Service Delivery Team in delivering outstanding customer service to Canon’s Managed Services customers.

This role entails coordinating information with internal departments, preparing monthly performance reporting, and ensuring data accuracy across multiple sources, while contributing to process improvements and a collaborative work culture.

Qualifications

• Minimum 2 years of relevant professional experience.
• Tertiary qualifications in Business Management or equivalent.
• Strong time management and multitasking abilities.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Advanced computer skills with MS Office applications.

Responsibilities

• Support Client Services Managers and Service Delivery Team to deliver outstanding customer service.
• Coordinate information with Canon departments to ensure data accuracy.
• Assist with monthly customer performance reporting using data from multiple sources.
• Prepare and collate reports as required by CSMs.
• Assist with vendor engagement and service coordination as needed.
• Contribute to continuous improvement of team processes and procedures.

Skills

Time management

Multitasking

Verbal communication

Written communication

Attention to detail

MS Word

MS Excel

MS PowerPoint

Teamwork

Analytical skills

Education

Bachelor-level qualification in Business Management or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Canon Business Services Centre Philippines is seeking an attentive professional to support the Client Services Managers and the Service Delivery Team in delivering outstanding customer service to Canon’s Managed Services customers.

This role entails coordinating information with internal departments, preparing monthly performance reporting, and ensuring data accuracy across multiple sources, while contributing to process improvements and a collaborative work culture.