EMaintenance Administrator

Canon Business Service Centre Philippines; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer service professional to support toner/ink supply and remote assistance via phone, Skype, and email. You will work to meet SLAs, handle eM-related requests in Siebel, and help maintain device and system records while collaborating with a team that values diversity and inclusion.

The role emphasizes accuracy, communication, and teamwork within a supportive environment that promotes work-life balance and ongoing career growth.

Qualifications

• Background in customer service.
• Experience assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong teamwork, organization and accuracy.

Responsibilities

• Ensure stock of toner/ink to support business continuity.
• Process eM-related requests and incidents in Siebel or team email within SLA.
• Maximise eMaintenance connected devices.
• Perform system housekeeping and data accuracy checks.
• Provide performance updates against KPIs.
• Support device set-up administration.

Skills

Customer Service

Communication

MS Office

Teamwork

Phone/Skype/Email Support

Tools

Siebel

Job description

Job Description

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthem up for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.We’re trusted by industry leaders because of our dedicated customerfocus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the bestservice management experience possible, many clients have partnered with us for more than a decade. Thesolutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stayahead.When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential duties

• Working to the strict Service Level Agreements you will ensure that customers have the appropriate stock of toner/ink to ensure their Business Continuity
• Ensure that all eM-related requests and incidents raised in Siebel or the team email account are processed within agreed timescales and provide the high standard level of service that they expect.
• Maximise percentage of eMaintenance connected and toner-managed devices
• Perform system housekeeping as needed, working methodically to review data for accuracy.
• Provide performance updates against KPIs set.
• Support others to add, remove and administer device set-up as needed.

Qualifications

• Background in Customer Service
• Experience in supporting and assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong team player with good organizational skills and high levels of accuracy.

We believe in the power of an inclusive and diverse workforce.We trust you will bring your authentic self to work, and we will focus on making sure that together, we make astrong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance,and productivity. As an equal opportunity employer, all applicants will be considered.

• Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.
• All applicants must be eligible to work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps