IT Support & Systems Analyst

CITADEL Pacific Ltd.; Taguig; On-site; PHP 240,000 - 480,000; Full time

Job summary

CITADEL Pacific Ltd. is seeking an IT Support professional in Metro Manila who will oversee hardware, software, network, and peripherals. The role handles timely service requests, on-site/colocation equipment, and on-call SLA coverage.

Ideal candidates have a degree in IT, 2–3 years of relevant experience, and certifications like CompTIA A+, Cisco, Microsoft, or Linux. Strong communication and independent work ethic are essential for success.

Qualifications

• Bachelor's Degree in Information Technology or equivalent is required.

Responsibilities

• Oversee and maintain computer hardware, software, network and other peripherals.
• Resolve technical issues and respond on service requests in a timely manner.
• Endpoint support (Sophos, Intune, AD, M365, etc)
• Handle onsite/colocation equipment (server rack, structured cabling, etc)
• Provide after office hours' coverage as part of an on-call rotation schedule for SLA support as needed.
• Ability to track and record resolution time in any ticketing system (e.g. ServiceDesk Plus, ServiceNow, etc).
• Create technical bulletins to serve as a job aid and expand the knowledge base for handling support issues.
• Ensure that all actions and discussions pertaining to issues escalated are documented.
• Participate in the post-incident review discussion and post-resolution follow-up meetings.
• Assist in developing help sheets and knowledge base articles for end users.
• Perform related duties consistent with the scope and intent of the position

Skills

Endpoint support

Independent worker

Excellent communication

Self-starter

Education

Bachelor's Degree in Information Technology or equivalent

Certifications: CompTIA A+, Cisco, Microsoft, Linux

Tools

ServiceDesk Plus

ServiceNow

AD

Intune

M365

Job description

CITADEL Pacific Ltd. is seeking an IT Support professional in Metro Manila who will oversee hardware, software, network, and peripherals. The role handles timely service requests, on-site/colocation equipment, and on-call SLA coverage.

Ideal candidates have a degree in IT, 2–3 years of relevant experience, and certifications like CompTIA A+, Cisco, Microsoft, or Linux. Strong communication and independent work ethic are essential for success.