IT Service & Asset Coordinator

Canon Business Service Centre Philippines; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Canon Business Services Centre Philippines is seeking a customer service professional to support toner/ink supply and remote assistance via phone, Skype, and email. You will work to meet SLAs, handle eM-related requests in Siebel, and help maintain device and system records while collaborating with a team that values diversity and inclusion.

The role emphasizes accuracy, communication, and teamwork within a supportive environment that promotes work-life balance and ongoing career growth.

Qualifications

• Background in customer service.
• Experience assisting customers and colleagues via phone, Skype and email.
• Excellent written and verbal communication skills.
• Proficient with MS-Office applications.
• Strong teamwork, organization and accuracy.

Responsibilities

• Ensure stock of toner/ink to support business continuity.
• Process eM-related requests and incidents in Siebel or team email within SLA.
• Maximise eMaintenance connected devices.
• Perform system housekeeping and data accuracy checks.
• Provide performance updates against KPIs.
• Support device set-up administration.

Skills

Customer Service

Communication

MS Office

Teamwork

Phone/Skype/Email Support

Tools

Siebel

Job description

Canon Business Services Centre Philippines is seeking a customer service professional to support toner/ink supply and remote assistance via phone, Skype, and email. You will work to meet SLAs, handle eM-related requests in Siebel, and help maintain device and system records while collaborating with a team that values diversity and inclusion.

The role emphasizes accuracy, communication, and teamwork within a supportive environment that promotes work-life balance and ongoing career growth.