IT Support Engineer – 24/7 Global Infrastructure

Odfjell Technology Corp.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Competitive compensation

Learning & development opportunities

Global company benefits

Job summary

Odfjell Technology Corp. is seeking an IT support specialist to act as primary contact for users and manage incidents from intake to resolution. The role covers PC/printer/server administration, remote troubleshooting, and knowledge-base updates.

You will support Windows OS, Citrix, Office 365, Exchange, and networking, with opportunities to contribute to new IT infrastructure and security practices. Makati onsite, with 24/7 readiness.

Qualifications

• Bachelor's/College Degree in Computer Science/Information Technology or equivalent
• Minimum 3 years of working experience in the related field is required for this position
• Experience in Shared Services and Multicultural Environment is an advantage
• Strong customer service, problem solving and collaboration abilities
• Willing to work in 24/7 operations and onsite in Makati Office.

Responsibilities

• Act as a point of contact for phone calls, chat, helpdesk portal and emails from users regarding IT issues and queries
• Responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment
• Logs and tracks incident/service requests from identification through resolution. Documents resolutions and update knowledge database
• Troubleshoot, diagnose and resolve technical issues surrounding Windows OS, Citrix Environment, MS Office products, E-mails, internet connections, TCP/IP configuration and printers
• Provide remote desktop support and perform other activities based on SOPs
• Administer and provide User account provisioning
• Perform PC maintenance upgrades and configurations
• Runs diagnostic programs, isolates problem, determines and implements solution
• Participate and coordinate implementation of new IT infrastructure
• Provide training and technical support for users with varying levels of IT knowledge or competence
• Report IT security threats and incidents to IT Head Office, and ensure that knowledge about threats and incidents are shared with all within IT
• Act in accordance with IT Security guidelines
• Perform other related tasks as required

Skills

Customer service

Problem solving

Collaboration

English language

Initiative

Decision making

Remote support

Team work

Education

Bachelor's/College Degree in Computer Science/Information Technology

Tools

Windows Server 2016/2019/2021

Active Directory & GPOs

DNS/DHCP/TCP-IP, SMTP

Office 365

Microsoft Exchange Server

Citrix Environment

Autodesk Pro/Engineering Apps

Remote support tools

Job description

Odfjell Technology Corp. is seeking an IT support specialist to act as primary contact for users and manage incidents from intake to resolution. The role covers PC/printer/server administration, remote troubleshooting, and knowledge-base updates.

You will support Windows OS, Citrix, Office 365, Exchange, and networking, with opportunities to contribute to new IT infrastructure and security practices. Makati onsite, with 24/7 readiness.