24/7 Global B2B Support Specialist

Revolut; Metro Manila; On-site; PHP 558,000 - 837,000; Full time

Job summary

Revolut is seeking a Support Specialist to own business customer issues, ensuring fast, thoughtful responses via chat, phone, and email. The role supports 24/7 coverage with night and weekend shifts fully compensated, and involves collaborating with global product teams to improve customer experiences.

Ideal candidates have 18+ months of CS experience, a bachelor’s degree (or provisional certificate), and strong English communication skills.

Qualifications

• B2B or business customer support experience
• Bachelor's degree with provisional certificate
• 18+ months of customer service experience
• Fluency in English (C1+
• Excellent communication skills
• Ability to explain complex issues clearly
• Strong numeracy, analytical and IT skills
• Empathy and customer focus
• Driven, flexible team player
• Independent problem-solving approach

Responsibilities

• Provide outstanding customer experience via in-app live chat, phone, and email
• Represent Revolut online at all times
• Collaborate with international teams to tackle customer issues

Skills

B2B support

English fluency

Communication skills

Explain complex issues

Numeracy & IT

Empathy

Team player

Problem solving

Independent thinking

Self-motivation

Education

Bachelor's degree

Provisional certificate

Job description

Revolut is seeking a Support Specialist to own business customer issues, ensuring fast, thoughtful responses via chat, phone, and email. The role supports 24/7 coverage with night and weekend shifts fully compensated, and involves collaborating with global product teams to improve customer experiences.

Ideal candidates have 18+ months of CS experience, a bachelor’s degree (or provisional certificate), and strong English communication skills.