Support Specialist (Retail)

Revolut; Philippines; On-site; PHP 312,000 - 580,000; Full time

Job summary

Revolut in the Philippines is seeking a Support Specialist to handle customer issues across in-app chat, phone, and email, delivering fast and thoughtful help while keeping users secure.

You will join a 24/7 global support team, requiring a bachelor's degree and 18+ months of customer service experience, with English fluency and strong communication.

Qualifications

• Bachelor's degree with ability to provide provisional certificate.
• 18+ months of customer service experience.
• Fluency in English (C1+).

Responsibilities

• Provide customers with outstanding support via in-app chat, phone, and email.
• Represent Revolut online at all times.
• Collaborate with international teams to resolve issues.

Skills

Fluent English (C1+)

Excellent communication

Analytical skills

Education

Bachelor's degree

Job description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What You'll Be Doing

• Providing our customers with an outstanding customer experience via our in-app live chat, phone, and email, ensuring they feel secure whilst using our features
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customer issues

What You'll Need

• A bachelor's degree (must be able to provide at least a provisional certificate)
• 18+ months of customer service experience
• Fluency in English (C1 level or higher)
• Excellent communication skills, both written and verbal
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Impeccable attention to detail
• Empathy and love for helping people
• Drive and self-motivation, with a highly flexible team-player attitude
• An independent problem-solving approach

Nice to have

• Fluency in other languages
• Experience in telecom or retail customer service

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.