Support Specialist (FinCrime)

Revolut Ltd; Philippines; Hybrid; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Flexibility to work from home, office,

Revolut Metal subscription

Job summary

Revolut Ltd is seeking a FinCrime Support Specialist to deliver fast, thoughtful help through in-app chats and to review customer issues in partnership with product teams. This role supports 24/7 coverage with night and weekend shifts, fully compensated.

Join a global, diverse team, with flexibility to work from home, the office, or abroad, and contribute to a high-standard customer experience while upholding compliance standards.

Qualifications

• A bachelor's degree (provisional certificate acceptable)
• Fluency in English (C1+ level)
• Excellent communication and writing skills
• 1+ years in customer support
• Good investigation skills
• Ability to multitask and work under pressure
• Willingness to work different shifts
• Ability to work with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills

Responsibilities

• Help customers with their off-boarding experience via our in-app live chat
• Take end-to-end ownership of issues and internal procedures
• Represent Revolut online at all times
• Handle sensitive and confidential information
• Collaborate cross-functionally with global teams to tackle any customer disruption

Skills

Fluent English (C1+)

Excellent communication

Investigation skills

Multitasking

Willingness to work shifts

IT skills

Education

Bachelor's degree

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a FinCrime Support Specialist to answer chats quickly and review customer issues to find solutions. You’ll collaborate with colleagues, both internally and externally, to solve cases and deliver an outstanding customer experience.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Helping customers with their off-boarding experience via our in-app live chat
• Taking end-to-end ownership of issues and internal procedures
• Representing Revolut online at all times
• Handling sensitive and confidential information
• Collaborating cross-functionally with global teams to tackle any customer disruption

What you'll need

• A bachelor's degree (must be able to provide at least a provisional certificate)
• Fluency in English (C1+ level)
• Excellent communication and writing skills
• 1+ years of experience in customer support
• Good investigation skills
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills

Nice to have

• Experience in a high-volume, metrics-driven customer support role, and meeting daily/weekly targets for response time and resolution
• Experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team