FinCrime Support Specialist – Remote & Flexible Shifts

Revolut Ltd; Philippines; Hybrid; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Flexibility to work from home, office,

Revolut Metal subscription

Job summary

Revolut Ltd is seeking a FinCrime Support Specialist to deliver fast, thoughtful help through in-app chats and to review customer issues in partnership with product teams. This role supports 24/7 coverage with night and weekend shifts, fully compensated.

Join a global, diverse team, with flexibility to work from home, the office, or abroad, and contribute to a high-standard customer experience while upholding compliance standards.

Qualifications

• A bachelor's degree (provisional certificate acceptable)
• Fluency in English (C1+ level)
• Excellent communication and writing skills
• 1+ years in customer support
• Good investigation skills
• Ability to multitask and work under pressure
• Willingness to work different shifts
• Ability to work with multiple compliance teams in a dynamic, international environment
• Great numeracy and IT skills

Responsibilities

• Help customers with their off-boarding experience via our in-app live chat
• Take end-to-end ownership of issues and internal procedures
• Represent Revolut online at all times
• Handle sensitive and confidential information
• Collaborate cross-functionally with global teams to tackle any customer disruption

Skills

Fluent English (C1+)

Excellent communication

Investigation skills

Multitasking

Willingness to work shifts

IT skills

Education

Bachelor's degree

Job description

Revolut Ltd is seeking a FinCrime Support Specialist to deliver fast, thoughtful help through in-app chats and to review customer issues in partnership with product teams. This role supports 24/7 coverage with night and weekend shifts, fully compensated.

Join a global, diverse team, with flexibility to work from home, the office, or abroad, and contribute to a high-standard customer experience while upholding compliance standards.