Business Support Specialist

Revolut; Metro Manila; On-site; PHP 558,000 - 837,000; Full time

Job summary

Revolut is seeking a Support Specialist to own business customer issues, ensuring fast, thoughtful responses via chat, phone, and email. The role supports 24/7 coverage with night and weekend shifts fully compensated, and involves collaborating with global product teams to improve customer experiences.

Ideal candidates have 18+ months of CS experience, a bachelor’s degree (or provisional certificate), and strong English communication skills.

Qualifications

• B2B or business customer support experience
• Bachelor's degree with provisional certificate
• 18+ months of customer service experience
• Fluency in English (C1+
• Excellent communication skills
• Ability to explain complex issues clearly
• Strong numeracy, analytical and IT skills
• Empathy and customer focus
• Driven, flexible team player
• Independent problem-solving approach

Responsibilities

• Provide outstanding customer experience via in-app live chat, phone, and email
• Represent Revolut online at all times
• Collaborate with international teams to tackle customer issues

Skills

B2B support

English fluency

Communication skills

Explain complex issues

Numeracy & IT

Empathy

Team player

Problem solving

Independent thinking

Self-motivation

Education

Bachelor's degree

Provisional certificate

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Support Specialist to take ownership of any issues our business customers may have. You'll think deeper to find solutions and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you’ll be doing

• Providing our customers with an outstanding customer experience via our in-app live chat, phone, and email, ensuring they feel secure whilst using our features
• Representing Revolut online at all times
• Collaborating with other teams internationally to tackle any customer issues

What you'll need

• Experience providing B2B or business customer support, preferably in banking or financial services
• A bachelor's degree (must be able to provide at least a provisional certificate)
• 18+ months of customer service experience
• Fluency in English (C1 level or higher)
• Excellent communication skills, both written and verbal
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Empathy and love for helping people
• Drive and self-motivation, with a highly flexible team-player attitude
• An independent problem-solving approach

Nice to have

• An education background in STEM or business management

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday.

We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.