SME Credit Control Associate

Tawteen; Muscat; On-site; OMR 12,000 - 24,000; Full time

Job summary

Tawteen is seeking an experienced debt recovery professional to manage overdue accounts for SME customers in Oman, leveraging daily reports to ensure timely debt recovery while maintaining professional customer service. The role aims to reduce non-performing loans and improve collection efficiency.

Responsibilities include coordinating with Clearance, CAD-RMG, and internal departments to manage exceptions, pursue credit opportunities, and support trade finance operations while ensuring risk

Qualifications

• Experience in debt collection and SME banking environments.
• Ability to build relationships with banks and internal teams.
• Experience assessing credit risk and mitigating exposure.

Responsibilities

• Manage overdue accounts for SME customers based on daily reports.
• Focus on reducing non-performing loans and improving collection efficiency.
• Coordinate with Clearance department and CAD-RMG for correspondences; follow up with internal teams and customers.

Skills

Debt collection

Relationship management

Credit risk assessment

Negotiation

Trade finance

Banking operations

Education

Bachelor's degree in Finance

Job description

Summary of Role The role is expected to manage overdue accounts based on the daily reports for all SME customers and ensuring timely debt recovery while maintaining professional customer service. Focusing on reducing non-performing loans and improving collection efficiency. Managing EMI cheques and Coordinating with Clearance department, as well as CAD-RMG for varied correspondences based on customer/RM request. Finally, the role is expected to follow up with internal departments & Customers for exception trackers. Key Responsibilities Relationship Management Build and maintain relationships with foreign correspondent banks and local commercial banks to facilitate seamless trade finance transactions. Develop, promote, and support the growth of the bank's business in the international market through correspondent banking relationships. Engage in discussions with various internal teams (Credit Risk, Trade Finance, Treasury, Operations, and Legal) to support the smooth execution of trade and treasury transactions. Positively represent the bank in the market and project a professional image. Credit Management and Risk Mitigation Negotiate lines of credit with foreign financial institutions to support trade finance and liquidity management. Identify borrowing opportunities and diversify the bank s funding sources at competitive rates to optimize the cost of funds. When the bank has surplus liquidity, identify lending opportunities in primary or secondary markets to enhance yield. Oversee credit risks associated with assigned relationships, including reviewing and endorsing credit requests. Manage counterparty limits and utilize market intelligence to minimize risks related to bank and country exposures. Demonstrate financial analysis skills to avoid high-risk transactions and maintain the bank s reputation. Compliance and Control Ensure adherence to the bank s Operational Risk Policy, Anti-Money Laundering (AML) Prevention Policy, and other relevant policies. Cooperate with Money Laundering Prevention Officers to ensure compliance with AML procedures. Follow internal control systems and standards to minimize the risk of loss to the bank. Commit to high standards of integrity, transparency, and principled performance, maintaining accountability in all tasks. Business Development Achieve revenue targets assigned to enhance the Financial Institutions Group's contribution to the bank's profitability. Assist in the origination and lead the execution of mandates, business development initiatives, and marketing activities. Cross-sell products and services to maximize business potential from each relationship.

Desired Candidate Profile

Requirements Education & Experience Requirement Omani Nationals only. Bachelor s degree in Finance, Accounting, Business Administration, Banking, or a related field. Minimum 5 years of experience in banking, financial services, credit, or collections, preferably within an SME or corporate banking environment.