Senior Mobile Banking Support & Release Lead

Tawteen; Muscat; On-site; OMR 12,000 - 21,000; Full time

Job summary

Tawteen seeks a Mobile Application Support Expert to ensure availability, security, and performance of the bank’s mobile app on iOS and Android. You will manage end-to-end lifecycle from incidents to production releases, deployments, and integrations while complying with technology standards and regulatory requirements.

The role drives continuous improvement of mobile banking capabilities, strengthening security with MFA, SSL pinning, and vulnerability remediation, and collaborating with

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum of 6 years of experience in mobile application development, application support, or digital banking technology.
• Strong hands-on experience with Temenos Fabric/Quantum (formerly Kony) and Temenos Visualizer, including development, configuration, integration, and production support.
• Experience managing mobile banking applications across iOS and Android platforms, including deployment, version management, and production releases.
• Strong knowledge of Temenos Transact (T24) integrations, REST/SOAP APIs, Java, Node.js, and related integration technologies.
• Experience managing mobile application security controls, authentication mechanisms, secure communications, and vulnerability remediation.
• Experience with mobile application publishing, Apple App Store and Google Play Store requirements, digital certificates, and release management processes.
• Familiarity with CI/CD pipelines, containerization technologies, Oracle Cloud Infrastructure (OCI), Kubernetes, and application monitoring tools.
• Strong knowledge of incident management, problem management, change management, and production support practices.
• ITIL certification is considered an advantage.
• Good understanding of banking operations, digital banking services, regulatory requirements, and information security standards.
• Strong analytical, troubleshooting, problem-solving, and stakeholder management skills.

Responsibilities

• Manages end-to-end technical operations and support of the bank's mobile banking app across iOS and Android.
• Provides Level 2 and 3 technical support by investigating, troubleshooting, and resolving incidents and production issues within SLAs.
• Oversees configuration, maintenance, and performance of Temenos Fabric and Visualizer platforms including Identity Integration Orchestration, Object, and Engagement services.
• Monitors app performance, system availability, crash reports, API response times, and transaction success rates.
• Performs root cause analysis for recurring issues and implements corrective and preventive measures.
• Develops tests and implements enhancements, bug fixes, and new functionalities per business requirements and standards.
• Manages release lifecycle including deployments, UAT, app publishing on App Store and Google Play, and certificate management.
• Plans upgrades, Temenos Fabric enhancements, system migrations, and deployment activities.
• Coordinates integrations between Temenos Fabric/Transact/T24 APIs and internal/external systems.
• Maintains technical documentation, configurations, runbooks, and operational procedures.

Skills

Temenos Fabric/Quantum

Temenos Visualizer

iOS/Android

REST/SOAP APIs

Java

Node.js

CI/CD

OCI/Kubernetes

Security controls

Incident management

Education

Bachelor's degree in Computer Science/Information Technology/Software Engineering

Job description

Tawteen seeks a Mobile Application Support Expert to ensure availability, security, and performance of the bank’s mobile app on iOS and Android. You will manage end-to-end lifecycle from incidents to production releases, deployments, and integrations while complying with technology standards and regulatory requirements.

The role drives continuous improvement of mobile banking capabilities, strengthening security with MFA, SSL pinning, and vulnerability remediation, and collaborating with