Mobile Application Support Expert

Oman Investment Authority; Muscat; Presencial; OMR 12 000 - 24 000; Tempo integral

Resumo da oferta

Oman Investment Authority seeks a Mobile Application Support Expert to ensure the availability, stability, security, and performance of the bank's mobile app on iOS and Android. You will manage end-to-end lifecycle including deployments, integrations, and releases while complying with regulatory and technology standards.

You will lead incident handling, continuous improvement of app reliability, and collaborate with Security, ITOps, and business teams to support digital banking services and a

Qualificações

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related discipline.
• 6+ years of mobile application development or digital banking technology within banking/financial services.
• Strong hands-on experience with Temenos Fabric/Quantum and Temenos Visualizer, including development and production support.
• Experience managing mobile banking apps across iOS and Android, including app deployment and releases.
• Strong knowledge of Temenos Transact (T24) integrations, REST/SOAP APIs, Java, and Node.js.
• Experience with mobile app security controls, authentication, secure communications, and vulnerability remediation.
• Familiarity with CI/CD, OCI, Kubernetes, and application monitoring tools.
• ITIL knowledge; certification is an advantage.

Responsabilidades

• Manages end-to-end technical operations and support of the mobile banking app across iOS and Android.
• Provides Level 2/3 technical support by investigating, troubleshooting and resolving incidents.
• Oversees configuration, maintenance and performance of Temenos Fabric and Visualizer platforms.
• Monitors app performance, availability, crash reports and API response times.
• Performs root cause analysis and implements preventive measures.
• Develops tests and implements enhancements, bug fixes and new functionalities.
• Manages end-to-end mobile app release lifecycle including publishing on App Store / Google Play.
• Plans upgrades, enhancements, migrations, and deployment activities.
• Manages app integrations with Temenos Fabric/Transact and external systems.
• Implements mobile app security controls including MFA, device binding, SSL pinning, jailbreak/root detection.
• Coordinates resolution of VAPT findings with Security and stakeholders.
• Supports CI/CD improvements, automated testing, and release management.
• Collaborates with business, Technology, PMO, Information Security, Temenos and other providers.
• Maintains technical documentation, runbooks, and performance reports.

Conhecimentos

Mobile app support

Incident management

Stakeholder management

CI/CD practices

Analytical thinking

Problem solving

Formação académica

Bachelor's degree in Computer Science, IT, Software Engineering or related

Ferramentas

Temenos Fabric

Temenos Quantum

Temenos Visualizer

Temenos Transact (T24) integrations

REST APIs

SOAP APIs

Java

Node.js

CI/CD pipelines

OCI

Kubernetes

Application monitoring

Descrição da oferta de emprego

Job Purpose

strong Job Purpose strong The Mobile Application Support Expert ensures the availability stability security and performance of the Bank s mobile banking application across iOS and Android platforms supporting seamless digital banking services and customer experience He She manages the end-to-end mobile application lifecycle including technical support development system integrations enhancements deployments and production releases while ensuring compliance with the Bank s technology standards and regulatory requirements The role drives continuous improvement of the Bank s mobile banking capabilities by optimizing application performance strengthening security resolving technical issues and collaborating with relevant stakeholders to support the Bank s digital transformation objectives

Key Accountabilities

• Manages the end-to-end technical operations and support of the Bank s mobile banking application across iOS and Android platforms ensuring availability stability performance and service continuity


• Provides Level 2 and Level 3 technical support by investigating troubleshooting and resolving application incidents service requests and production issues within agreed Service Level Agreements SLAs


• Oversees the configuration maintenance and performance of Temenos Fabric and Visualizer platforms including Identity Integration Orchestration Object and Engagement services


• Monitors mobile application performance system availability crash reports API response times and transaction success rates to ensure reliable and efficient digital banking services


• Performs root cause analysis for recurring application issues and implements corrective and preventive measures to minimize service disruptions and improve application reliability


• Develops tests and implements application enhancements bug fixes and new functionalities in accordance with approved business requirements technical standards and development practices


• Manages the end-to-end mobile application release lifecycle including system deployments User Acceptance Testing UAT application publishing on the Apple App Store and Google Play Store and certificate management


• Plans and coordinates mobile application upgrades Temenos Fabric enhancements system migrations and deployment activities to ensure successful implementation and minimal business disruption


• Manages application integrations between Temenos Fabric Temenos Transact T24 APIs and other internal and external systems to ensure seamless functionality and transaction processing


• Implements and maintains mobile application security controls including Multi-Factor Authentication MFA device binding SSL pinning and root or jailbreak detection to safeguard customer information and banking transactions


• Coordinates the resolution of Vulnerability Assessment and Penetration Testing VAPT findings security vulnerabilities and audit observations in collaboration with Information Security and relevant stakeholders


• Supports the enhancement of Continuous Integration and Continuous Deployment CI CD practices automated testing and release management processes to improve application delivery and operational efficiency


• Collaborates with business users Technology amp PMO Information Security Infrastructure Temenos and other service providers to resolve technical issues and support mobile banking enhancements


• Maintains technical documentation application configurations operational procedures system integration records and support runbooks to ensure effective application lifecycle management


• Prepares and monitors application performance reports operational KPIs incident trends and service metrics to support management reporting and continuous service improvement


• Identifies opportunities to enhance mobile banking functionality application performance security automation and customer experience in alignment with the Bank s digital banking objectives


• Ensures compliance with the Central Bank of Oman regulations the Bank s technology policies information security standards governance frameworks and operational procedures

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline. Minimum of 6 years of experience in mobile application development, application support, or digital banking technology within the banking or financial services sector, including experience managing business-critical mobile applications. Strong hands‑on experience with Temenos Fabric/Quantum (formerly Kony) and Temenos Visualizer, including application development, configuration, integration, and production support. Experience managing mobile banking applications across iOS and Android platforms, including application deployment, version management, and production releases. Strong knowledge of Temenos Transact (T24) integrations, REST/SOAP APIs, Java, Node.js, and related integration technologies. Experience managing mobile application security controls, authentication mechanisms, secure communications, and vulnerability remediation. Experience with mobile application publishing, Apple App Store and Google Play Store requirements, digital certificates, and release management processes. Familiarity with CI/CD pipelines, containerization technologies, Oracle Cloud Infrastructure (OCI), Kubernetes, and application monitoring tools. Strong knowledge of incident management, problem management, change management, and production support practices. ITIL certification is considered an advantage. Good understanding of banking operations, digital banking services, regulatory requirements, and information security standards. Strong analytical, troubleshooting, problem-solving, and stakeholder management skills.