Mobile Application Support Expert

Tawteen; Muscat; On-site; OMR 12,000 - 21,000; Full time

Job summary

Tawteen seeks a Mobile Application Support Expert to ensure availability, security, and performance of the bank’s mobile app on iOS and Android. You will manage end-to-end lifecycle from incidents to production releases, deployments, and integrations while complying with technology standards and regulatory requirements.

The role drives continuous improvement of mobile banking capabilities, strengthening security with MFA, SSL pinning, and vulnerability remediation, and collaborating with

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum of 6 years of experience in mobile application development, application support, or digital banking technology.
• Strong hands-on experience with Temenos Fabric/Quantum (formerly Kony) and Temenos Visualizer, including development, configuration, integration, and production support.
• Experience managing mobile banking applications across iOS and Android platforms, including deployment, version management, and production releases.
• Strong knowledge of Temenos Transact (T24) integrations, REST/SOAP APIs, Java, Node.js, and related integration technologies.
• Experience managing mobile application security controls, authentication mechanisms, secure communications, and vulnerability remediation.
• Experience with mobile application publishing, Apple App Store and Google Play Store requirements, digital certificates, and release management processes.
• Familiarity with CI/CD pipelines, containerization technologies, Oracle Cloud Infrastructure (OCI), Kubernetes, and application monitoring tools.
• Strong knowledge of incident management, problem management, change management, and production support practices.
• ITIL certification is considered an advantage.
• Good understanding of banking operations, digital banking services, regulatory requirements, and information security standards.
• Strong analytical, troubleshooting, problem-solving, and stakeholder management skills.

Responsibilities

• Manages end-to-end technical operations and support of the bank's mobile banking app across iOS and Android.
• Provides Level 2 and 3 technical support by investigating, troubleshooting, and resolving incidents and production issues within SLAs.
• Oversees configuration, maintenance, and performance of Temenos Fabric and Visualizer platforms including Identity Integration Orchestration, Object, and Engagement services.
• Monitors app performance, system availability, crash reports, API response times, and transaction success rates.
• Performs root cause analysis for recurring issues and implements corrective and preventive measures.
• Develops tests and implements enhancements, bug fixes, and new functionalities per business requirements and standards.
• Manages release lifecycle including deployments, UAT, app publishing on App Store and Google Play, and certificate management.
• Plans upgrades, Temenos Fabric enhancements, system migrations, and deployment activities.
• Coordinates integrations between Temenos Fabric/Transact/T24 APIs and internal/external systems.
• Maintains technical documentation, configurations, runbooks, and operational procedures.

Skills

Temenos Fabric/Quantum

Temenos Visualizer

iOS/Android

REST/SOAP APIs

Java

Node.js

CI/CD

OCI/Kubernetes

Security controls

Incident management

Education

Bachelor's degree in Computer Science/Information Technology/Software Engineering

Job description

Job Purpose

The Mobile Application Support Expert ensures the availability stability security and performance of the Bank s mobile banking application across iOS and Android platforms supporting seamless digital banking services and customer experience He She manages the end-to-end mobile application lifecycle including technical support development system integrations enhancements deployments and production releases while ensuring compliance with the Bank s technology standards and regulatory requirements The role drives continuous improvement of the Bank s mobile banking capabilities by optimizing application performance strengthening security resolving technical issues and collaborating with relevant stakeholders to support the Bank s digital transformation objectives

Key Accountabilities

• Manages the end-to-end technical operations and support of the Bank s mobile banking application across iOS and Android platforms ensuring availability stability performance and service continuity
• Provides Level 2 and Level 3 technical support by investigating troubleshooting and resolving application incidents service requests and production issues within agreed Service Level Agreements SLAs
• Oversees the configuration maintenance and performance of Temenos Fabric and Visualizer platforms including Identity Integration Orchestration Object and Engagement services
• Monitors mobile application performance system availability crash reports API response times and transaction success rates to ensure reliable and efficient digital banking services
• Performs root cause analysis for recurring application issues and implements corrective and preventive measures to minimize service disruptions and improve application reliability
• Develops tests and implements application enhancements bug fixes and new functionalities in accordance with approved business requirements technical standards and development practices
• Manages the end-to-end mobile application release lifecycle including system deployments User Acceptance Testing UAT application publishing on the Apple App Store and Google Play Store and certificate management
• Plans and coordinates mobile application upgrades Temenos Fabric enhancements system migrations and deployment activities to ensure successful implementation and minimal business disruption
• Manages application integrations between Temenos Fabric Temenos Transact T24 APIs and other internal and external systems to ensure seamless functionality and transaction processing
• Implements and maintains mobile application security controls including Multi-Factor Authentication MFA device binding SSL pinning and root or jailbreak detection to safeguard customer information and banking transactions
• Coordinates the resolution of Vulnerability Assessment and Penetration Testing VAPT findings security vulnerabilities and audit observations in collaboration with Information Security and relevant stakeholders
• Supports the enhancement of Continuous Integration and Continuous Deployment CI CD practices automated testing and release management processes to improve application delivery and operational efficiency
• Collaborates with business users Technology amp PMO Information Security Infrastructure Temenos and other service providers to resolve technical issues and support mobile banking enhancements
• Maintains technical documentation application configurations operational procedures system integration records and support runbooks to ensure effective application lifecycle management
• Prepares and monitors application performance reports operational KPIs incident trends and service metrics to support management reporting and continuous service improvement
• Identifies opportunities to enhance mobile banking functionality application performance security automation and customer experience in alignment with the Bank s digital banking objectives
• Ensures compliance with the Central Bank of Oman regulations the Bank s technology policies information security standards governance frameworks and operational procedures

Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline. Minimum of 6 years of experience in mobile application development, application support, or digital banking technology within the banking or financial services sector, including experience managing business-critical mobile applications. Strong hands-on experience with Temenos Fabric/Quantum (formerly Kony) and Temenos Visualizer, including application development, configuration, integration, and production support. Experience managing mobile banking applications across iOS and Android platforms, including application deployment, version management, and production releases. Strong knowledge of Temenos Transact (T24) integrations, REST/SOAP APIs, Java, Node.js, and related integration technologies. Experience managing mobile application security controls, authentication mechanisms, secure communications, and vulnerability remediation. Experience with mobile application publishing, Apple App Store and Google Play Store requirements, digital certificates, and release management processes. Familiarity with CI/CD pipelines, containerization technologies, Oracle Cloud Infrastructure (OCI), Kubernetes, and application monitoring tools. Strong knowledge of incident management, problem management, change management, and production support practices. ITIL certification is considered an advantage. Good understanding of banking operations, digital banking services, regulatory requirements, and information security standards. Strong analytical, troubleshooting, problem-solving, and stakeholder management skills.