Rider Performance & Operations Lead

Experience; Muscat; On-site; OMR 7,800 - 12,000; Full time

Job summary

Experience in Muscat is seeking a lead for Rider operations to monitor performance, drive recruitment, and coordinate a team of Rider Coordinators. You will manage rosters, onboarding, and training, while ensuring equipment usage compliance and reducing cancellations.

The role emphasizes strong communication, people management, and hands-on coaching to improve individual rider performance and overall service levels.

Qualifications

• Bachelor's Degree required.
• 2+ years in food/grocery tech industry preferred.
• Strong written and verbal communication skills.
• Experience in managing a larger group of people.

Responsibilities

• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for allocated zones.
• Lead a team of Rider Coordinators and/or Rider Captains.
• Document weekly updates on logistics KPIs to line-manager with action items.
• Monitor and optimize service level KPIs on zones and rider level.
• Manage rider rosters with shifts/breaks/off-days.
• Oversee onboarding and training with Rider Trainer/Supervisor.
• Inventory management and usage compliance of Rider equipment.
• Oversee and reduce rider-level cancellations with an action plan.
• Groom rider quality: appearance, behavior, professionalism, presentation.

Skills

Google Suite

Public speaking

People management

Negotiation

Communication

Coaching

Education

Bachelor's Degree

Tools

GDocs

GSheets

GSlides

GForms

Job description

Experience in Muscat is seeking a lead for Rider operations to monitor performance, drive recruitment, and coordinate a team of Rider Coordinators. You will manage rosters, onboarding, and training, while ensuring equipment usage compliance and reducing cancellations.

The role emphasizes strong communication, people management, and hands-on coaching to improve individual rider performance and overall service levels.