Rider Operations & Compliance Lead — Ground Ops

Category; Oman; On-site; OMR 9,000 - 12,000; Full time

Job summary

Talabat, part of the Delivery Hero Group, seeks a Supervisor Rider On Ground Ops to lead a team of coordinators in Logistics Operations for designated zones, ensuring fraud detection and operational compliance across activities to deliver a seamless customer experience.

You will guide audits, coordinate with vendors and internal teams, and drive improvements in anti-fraud controls and SOP effectiveness, while maintaining strong cross-functional collaboration.

Qualifications

• Bachelor's Degree
• 4-5 years of experience in food/grocery tech is highly preferred
• Proficient in Google Suite tools (Docs/Sheets/Slides/Forms)
• Strong communication in English and Arabic; Urdu a plus
• Influencer and negotiation skills with good public speaking
• People management experience

Responsibilities

• Monitor, investigate, and act on Fleet Rider fraud signals across zones and individuals
• Lead operational compliance oversight and ensure adherence to policy and SOPs
• Supervise anti-fraud controls during live operations and coordinate corrective actions
• Manage a team of Rider Coordinators with clear accountability frameworks
• Conduct regular on-ground site visit audits and spot checks
• Liaise between Fleet Riders, vendors, and internal stakeholders on compliance
• Own end-to-end process for rider-level cancellation fraud and track resolutions
• Produce weekly reports on fraud trends, KPIs, investigations, and actions
• Drive continuous improvement of fraud detection and SOPs
• Execute special compliance and fraud-related projects within timelines

Skills

Team leadership

People management

English Arabic bilingual

Public speaking

Negotiation

Education

Bachelor's Degree

Tools

Google Suite

Job description

Talabat, part of the Delivery Hero Group, seeks a Supervisor Rider On Ground Ops to lead a team of coordinators in Logistics Operations for designated zones, ensuring fraud detection and operational compliance across activities to deliver a seamless customer experience.

You will guide audits, coordinate with vendors and internal teams, and drive improvements in anti-fraud controls and SOP effectiveness, while maintaining strong cross-functional collaboration.