LiveOps Lead: Real-Time Delivery Operations

Snoonu; Muscat; On-site; OMR 18,000 - 24,000; Full time

Benefits offered by this job

Global Vibes

Brain Boosters

Builder’s Playground

Flexible Time Off

Agile Everything

Job summary

Snoonu, Oman’s homegrown delivery app, seeks a LiveOps Executive to keep our delivery network thriving across Muscat and beyond. You’ll be the operational heartbeat, coordinating riders, merchants, and technology to shape the customer experience in real time.

In this hands-on role you’ll monitor flows, partner with 3PLs, surface issues, support new city launches, and report on KPIs daily. Fluent in English and Arabic, you’ll thrive in a fast-paced, data-driven environment and own problems

Qualifications

• 0–2 years of experience in operations, logistics, last‑mile delivery, or a fast‑paced coordination role.
• Strong organisational skills — you can juggle multiple moving parts without losing sight of priorities.
• Clear, confident communicator, comfortable working with field teams, partners, and internal stakeholders alike.
• Fluent in English and Arabic given the operational context across Oman.

Responsibilities

• Monitor live delivery operations across Omani cities, tracking order flows, rider availability, and zone coverage in real time.
• Coordinate daily with 3PL (third-party logistics) partners to ensure rider deployment aligns with demand forecasts.
• Identify and elevate operational issues — from merchant downtime to delivery delays—and drive swift resolution.
• Support new city and zone launches by running pre‑launch readiness checks and Go/No-Go assessments.
• Track and report on key operational KPIs (CPO, on‑time rate, rider utilisation) on a daily and weekly basis.
• Provide back‑end merchant support from an operational standpoint — resolving order flow issues, account access problems, and menu or availability discrepancies that affect live service.
• Troubleshoot and follow up on merchant device issues (tablets, printers, connectivity), coordinating with the tech team to minimise downtime and keep merchants live.

Skills

Operations

Coordination

Data analysis

Communication

Problem solving

English & Arabic

Tools

Dispatch tools

Fleet management systems

Google Maps

Job description

Snoonu, Oman’s homegrown delivery app, seeks a LiveOps Executive to keep our delivery network thriving across Muscat and beyond. You’ll be the operational heartbeat, coordinating riders, merchants, and technology to shape the customer experience in real time.

In this hands-on role you’ll monitor flows, partner with 3PLs, surface issues, support new city launches, and report on KPIs daily. Fluent in English and Arabic, you’ll thrive in a fast-paced, data-driven environment and own problems