Coordinator Rider On Ground Ops

Experience; Muscat; On-site; OMR 7,800 - 12,000; Full time

Job summary

Experience in Muscat is seeking a lead for Rider operations to monitor performance, drive recruitment, and coordinate a team of Rider Coordinators. You will manage rosters, onboarding, and training, while ensuring equipment usage compliance and reducing cancellations.

The role emphasizes strong communication, people management, and hands-on coaching to improve individual rider performance and overall service levels.

Qualifications

• Bachelor's Degree required.
• 2+ years in food/grocery tech industry preferred.
• Strong written and verbal communication skills.
• Experience in managing a larger group of people.

Responsibilities

• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for allocated zones.
• Lead a team of Rider Coordinators and/or Rider Captains.
• Document weekly updates on logistics KPIs to line-manager with action items.
• Monitor and optimize service level KPIs on zones and rider level.
• Manage rider rosters with shifts/breaks/off-days.
• Oversee onboarding and training with Rider Trainer/Supervisor.
• Inventory management and usage compliance of Rider equipment.
• Oversee and reduce rider-level cancellations with an action plan.
• Groom rider quality: appearance, behavior, professionalism, presentation.

Skills

Google Suite

Public speaking

People management

Negotiation

Communication

Coaching

Education

Bachelor's Degree

Tools

GDocs

GSheets

GSlides

GForms

Job description

Monitor and improve Rider Performance and Compliance. Lead Rider Recruitment for the allocated zones. Lead the team to complete Ad-hoc tasks and projects. Lead a Team of Rider Coordinators and/or Rider Captains. Document weekly updates on all logistics operations KPIs to line-manager along with actionable improvement items. Monitor, Control, and Optimize our internal Service Level KPIs on allocated zones and rider-level. Manage rider rooster with proper allocation of shifts/breaks/off-days etc. Supervises rider onboarding and training schedule with Rider Trainer and Rider Supervisor. Inventory management and usage compliance of Rider equipment. Oversee and decrease rider-level cancellations, and ensure an action plan has been developed and executed. Groom rider quality (behavior, appearance, professionalism, presentational etc). Setting up a performance improvement plan to improve performance of low performing riders. Monitor riders performance on individual level and responsible for coaching/warning riders. Audits fleet appearance & rider behavior via on ground visits.

Desired Candidate Profile

Bachelor's Degree 2+ years of experience in food/grocery tech industry is highly preferred Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc Strong communication skills, both written and verbal. Influencer and negotiation with good public speaking and presentation skills People management skills: Experience in managing a bigger group of people