Ground Ops Fraud & Compliance Lead

Category; Oman; On-site; OMR 17,000 - 26,000; Full time

Job summary

Talabat seeks a Supervisor Rider On Ground Ops to lead a team of Rider Coordinators across zones, driving fraud detection and operational compliance while ensuring a seamless customer experience. You will oversee live operations, coordinate with vendors and internal teams, and deliver weekly insights to management.

You will conduct audits, manage performance and stakeholder relations, and push continuous improvement of SOPs to reduce fraud and improve efficiency.

Qualifications

• Bachelor's degree required.
• 4–5 years of experience in food/grocery tech industry preferred.
• Proficient in Google Suite tools (Docs, Sheets, Slides, Forms).
• Strong communication skills; English and Arabic required; Urdu a plus.
• Influencer and negotiation skills; strong public speaking and presentation abilities.
• People management experience with larger groups.

Responsibilities

• Monitor, investigate, and act on Fleet Partner Rider fraud signals across zones.
• Lead operational compliance oversight ensuring adherence to policies and regulatory requirements.
• Supervise anti-fraud controls during live operations and coordinate corrective actions.
• Lead and manage Rider Coordinators with clear accountability for fraud targets and compliance adherence rates.
• Conduct on-ground site visit audits and spot checks to validate behavior and gather intelligence on fraud patterns.
• Act as liaison between riders, vendors, and internal stakeholders on compliance matters.
• Own end-to-end process for rider-level cancellation fraud and track resolutions.
• Produce weekly reporting on fraud trends, KPIs, investigations, and corrective actions.
• Drive continuous improvement of fraud detection and compliance SOPs based on field findings.
• Execute special compliance and fraud projects within timelines and quality standards.
• Support wider operations requests from line management.

Skills

Leadership

Fraud detection

Regulatory compliance

Public speaking

Negotiation

People management

Communication skills

English & Arabic proficiency

Education

Bachelor's Degree

Tools

Google Docs

Google Sheets

Google Slides

Google Forms

Job description

Talabat seeks a Supervisor Rider On Ground Ops to lead a team of Rider Coordinators across zones, driving fraud detection and operational compliance while ensuring a seamless customer experience. You will oversee live operations, coordinate with vendors and internal teams, and deliver weekly insights to management.

You will conduct audits, manage performance and stakeholder relations, and push continuous improvement of SOPs to reduce fraud and improve efficiency.