Supervisor Rider On Ground Ops

Experience; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Experience is seeking a Supervisor Rider On Ground Ops to lead logistics operations and a team of coordinators across zones in Oman. You will detect fraud signals, enforce SOPs, and ensure regulatory compliance while coordinating with cross-functional teams to achieve objectives and deliver a seamless customer experience.

You will manage Rider Coordinators, drive fraud detection improvements, and report KPIs weekly to line management.

Qualifications

• Bachelor's degree required.
• 4–5 years in food/grocery tech industry preferred.
• Strong written and verbal communication in English and Arabic.
• Influencer and negotiation with good public speaking skills.
• People management experience.

Responsibilities

• Monitor and act on Fleet Partner Rider fraud signals at the zone/individual level.
• Lead operational compliance oversight across allocated zones.
• Supervise Rider Coordinators and set accountability frameworks.
• Conduct site visit audits and spot checks for compliance.
• Serve as liaison between riders, vendors, and internal stakeholders.
• Own end-to-end process for rider-level cancellation fraud patterns.

Skills

Team leadership

Fraud detection

Operational compliance

Vendor coordination

Education

Bachelor's Degree

Job description

Category Logistics, Supply Chain & Procurement

Industry Logistics and Supply Chain

We are looking for a Supervisor Rider On Ground Ops for our Logistics Operations to join our team and be part of our growth. If you're a team leader who is hungry for a new adventure, a multinational workplace is waiting for you. You will lead a team of coordinators who form the essence for our logistics operations for the allocated zones, and you'll work closely with line-manager and local cross-functional teams to achieve objective key-results, and ensure to deliver a seamless experience to our customers!

What's On Your Plate?

• Monitor, investigate, and act on Fleet Partner Rider fraud signals at the zone and individual level, ensuring timely detection, escalation, and resolution of fraudulent behaviours.
• Lead operational compliance oversight across allocated zones, ensuring Fleet Partner Riders adhere to platform policies, standard operating procedures, and regulatory requirements.
• Supervise and enforce anti-fraud controls during live operations, proactively identifying anomalies and coordinating swift corrective action.
• Lead and manage a team of Rider Coordinators, setting clear accountability frameworks around fraud detection targets and operational compliance adherence rates.
• Conduct regular on-ground site visit audits and spot checks across allocated zones to validate Fleet Partner Rider behaviour, verify operational compliance, and gather firsthand intelligence on emerging fraud patterns.
• Serve as the primary liaison between Fleet Partner Riders, vendors, and internal stakeholders on operational compliance-related matters, ensuring fair, transparent, and consistent enforcement.
• Own the end-to-end process for Fleet Partner Rider-level cancellation fraud identifying patterns, building action plans, and tracking resolution outcomes.
• Produce weekly reporting to line management covering fraud trends, operational compliance KPIs, open investigations, and recommended corrective actions.
• Drive continuous improvement of fraud detection and operational compliance SOPs, contributing recommendations based on ground-level findings.
• Execute special operational compliance and fraud-related projects within agreed timelines and quality standards.
• Support wider operations and stakeholder requests as directed by line management.

Desired Candidate Profile

What Did We Order?

• Bachelor's Degree
• 4-5 years of experience in food/grocery tech industry is highly preferred
• Strong communication skills, both written and verbal. English and Arabic is a must. Urdu is a plus.
• Influencer and a negotiation with good public speaking and presentation skills
• People management skills: Experience of managing bigger group of people