Retail Sales Executive

Midis Group; Muscat; On-site; OMR 2,000 - 2,800; Full time

Job summary

A retail organization is seeking a Retail Sales Executive to enhance customer service excellence through product knowledge and effective selling techniques. The role requires driving sales, ensuring a professional store image, maintaining cleanliness and proper merchandising, and addressing customer needs and complaints promptly. Ideal candidates should hold a High School Diploma or a Bachelor’s degree and no previous experience is required. This position is based in Muscat, Oman.

Qualifications

• High School Diploma or a Bachelor’s/Technical degree.
• No previous experience needed.
• Willingness to learn and participate in trainings.
• No prior experience required.

Responsibilities

• Maintain a strong floor presence driving sales and promoting customer service.
• Establish solid relationships with customers and deliver excellent product awareness.
• Ensure the shop is kept clean and tidy.
• Maintain awareness of products, promotions, and new releases.
• Ensure proper display and visual merchandising standards.
• Assist in processing and replenishing merchandise.
• Recognize security risks and handle situations professionally.
• Conform to all policies and procedures.
• Complete necessary trainings and maintain the latest certificates.
• Efficiently address customer complaints and elevate when needed.

Skills

Customer service

Sales

Product knowledge

Upselling

Education

High School Diploma or Bachelor’s/Technical degree

Job description

Job Title

Retail Sales Executive

Job Scope

The Retail Sales Executive is accountable for reflecting and maintaining a professional image of the store through promoting customer service excellence and using product knowledge and enhanced selling techniques to achieve monthly targets.

Main Duties and Responsibilities

• Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers’ needs
• Establish solid relationships with customers, cross/upsell and deliver excellent product awareness
• Ensure the shop is kept clean and tidy at all times
• Maintain an awareness of all products, promotions, advertisements and new releases
• Ensure proper display and visual merchandising standards according to communicated guidelines at all times
• Assist in processing and replenishing merchandise and participate in the receipt of stocks
• Recognize security risks and thefts and handle situations as fast and professionally as possible
• Conform to all policies and procedures namely those regarding to payments and exchanges, security practices and loss prevention
• Complete necessary trainings, enroll to training portals and maintain the latest certificates
• Actively seek inputs from customers, efficiently address complaints and elevate when needed to reinforce service standards.

Position Requirements

Education

High School Diploma or a Bachelor’s/Technical degree.

Experience

No previous experience needed.

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