Store Supervisor

Rivoli Group; Oman; On-site; OMR 12,000 - 18,000; Full time

Job summary

Rivoli Group is seeking an experienced luxury retail leader to drive store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.

The candidate will track sales performance, analyze data, conduct reviews, and collaborate on sales action plans. Responsibilities include clienteling, CRM accuracy, staff training, and resolving escalated customer issues. Strong leadership and brand representation are essential.

Qualifications

• Bachelor’s degree or Diploma in Business Administration or related field.
• 6+ years’ experience in luxury retail.
• 2+ years in supervisory role.
• Proven leadership and team management skills.
• Strong sales, clienteling, and operational expertise.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Drive sales performance and implement clienteling strategies.
• Oversee store operations including cash handling and inventory.
• Lead product launches and in-store marketing activations.
• Schedule shifts, manage attendance, and coach staff.
• Provide training on brand standards and service quality.

Skills

Sales leadership

Clienteling

Team management

Communication

Data analysis

Education

Bachelor’s degree in Business Administration

Tools

CRM software

MS Office

Job description

Drive both store and individual sales while supporting the Store Manager in leading the team and ensuring operational excellence.

Job Description

• Track sales performance against individual and overall store targets, take corrective actions to improve any shortfall.
• Analyze sales data and trends to identify opportunities for improvement.
• Conduct periodic sales reviews and huddles with the team.
• Support the Store Manager in developing and executing sales action plans.

B.Client Relationship Management

• Drive clienteling initiatives across the team - oversee and support client relationship management, including maintaining key client contacts and ensuring regular, personalized follow-ups.
• Analyze client feedback and sales data to enhance service and identify growth opportunities.
• Ensure accurate CRM record-keeping and lead staff training on advanced clienteling and after-sales service.
• Review and act on mystery shopping and client feedback reports to enhance service quality
• Develop high value client relationships through exceptional service standards
• Handle and resolve escalated customer issues

C.Product & Brand Proficiency

• Perform as a resource for product and brand knowledge, supporting both the team and clients.
• Co-lead product launches and assist with in-store marketing activations to drive engagement and sales.

D.Store Operations

• Oversee cash handling, inventory records, and compliance with SOPs.
• Conduct regular audits and ensure timely stock replenishment.
• Liaise with HQ and vendors for visual merchandising updates and stock transfers.
• Identify and resolve stock discrepancies while implementing shrinkage prevention measures and training staff on related protocols
• Prepare and submit daily/weekly operational and sales reports.
• Ensure accurate record-keeping and compliance with company policies.
• Supervise daily activities of the sales team, providing guidance and support.
• Schedule shifts, approve leave requests, and manage attendance.
• Provide constructive feedback and coaching during regular one-on-ones.
• Lead by example in client service, grooming, and conduct.

profile

• Bachelor’s degree or Diploma in Business Administration or related field.
• 6+ years’ experience, preferably in luxury retail, with at least 2 years in a supervisory role.
• Proven leadership and team management skills.
• Strong sales, clienteling, and operational expertise.
• Excellent communication, organizational, and problem-solving skills,
• Proficiency in business communication skills
• Impeccable grooming and brand representation.

Understanding customer needs and queries about products, prices and services.

Understanding customer needs and queries about products, prices and services.

Understanding customer needs and queries about products, prices and services.