Sales Associate

Apparel Group; Schamal al-Batina; On-site; OMR 13,000 - 27,000; Full time

Job summary

Apparel Group in Oman is seeking a passionate Sales Associate to represent the brand and deliver outstanding customer service in store.

You will greet customers, help them choose products, and drive sales while maintaining visual standards and accurate POS handling.

Qualifications

• Customer service driven and sales oriented.
• Experience in a retail environment is preferred.
• Knowledge of store layouts and product recommendations.
• Ability to handle cash and POS transactions.

Responsibilities

• Greet customers and assist in selecting products.
• Convert window shoppers to buyers.
• Promote the loyalty program for repeat sales.
• Maintain grooming and presentation standards.
• Handle POS and cash transactions efficiently.
• Record stock and ensure stock loss prevention.
• Work flexible shifts including extended hours during sales.
• Follow SOP and Loss Prevention Policies.
• Maintain confidentiality of sales figures.

Skills

Customer service

Retail experience

Greet & assist

Product knowledge

Tools

POS system

Job description

Job Description

Position Objective

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST †Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party