Sales Associate

Apparel Group; Oman; On-site; OMR 6,000 - 9,000; Full time

Job summary

Apparel Group in Oman is seeking retail staff to represent the brand and maximize store sales through exceptional customer service and experience. You will perform store operations, maintain visual standards, and support the store team in daily tasks.

Greet customers, assist in selection, and promote the Club Apparel Loyalty Program. Maintain product knowledge, handle POS transactions, and follow loss prevention policies to ensure secure, efficient store operations.

Qualifications

• Experience in delivering strong customer service in a retail environment.
• Ability to assist customers in selecting products and closing sales.
• Understanding of loyalty programs and promoting repeat business.

Responsibilities

• Greet customers and assist them in selecting the right product.
• Convert window shoppers into buyers and promote loyalty program.
• Follow guest selling approach: Greet, Understand, Explain, Sell, Thank.
• Maintain up-to-date product knowledge and grooming standards.
• Handle POS transactions accurately and record cash at shift start/end.
• Adhere to SOPs and loss prevention policies.

Skills

Customer service

Sales

Visual merchandising

Cash handling / POS

Tools

POS system

Job description

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

POSITION OBJECTIVE

• The position is responsible to represent the brand by maximizing and contributing to the sales within the store through exceptional customer service and retail experience
• Perform various operational duties such as store maintenance and visual presentation standards as assigned by the store manager / assistant store manager

Key Responsibilities

Customer Service

• Greet the customers and assist them in selecting the right product.
• Convert the window shoppers to ultimate buyers.
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Serve Customers with the highest standards and follow the company guideline of selling ( GUEST – Greet, Understand, Explain, Sell, Thank)
• Must be updated about the various brands of the group for suggestive selling to the customers Grooming / Attitude / Knowledge
• Must be presentable and well-groomed at all the times
• Flexible to work for extended hours during the Sale period
• Must possess up to date product knowledge and ensure minimal stock loss.
• Flexible to work for extended hours during the Sale period.

Merchandise

• Ensure all stock is laid out and displayed in order to attract customers and also as per standard layout norms
• Ensure all VM guidelines are followed and all Stock Norms on clearance are maintained.
• Record the inventory inward / outward and maintain the report of the same Process
• Handle the POS (Point of Sale) / Billing Counter efficiently
• Tally money in the cash till during the beginning / end of the shifts
• Issue receipts / refunds / change to the customers correctly
• Process the payments by cash / credit cards / vouchers / automatic debits
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be flexible to work for varied shifts and overtime as per the business requirement
• Adhere to SOP & Loss Prevention Policies
• Maintain confidentiality of the sales figures to the outside party