Luxury Hotel Server - MOstay Perks & Growth

Mandarin Oriental Group; Maskat; On-site; OMR 6,700 - 10,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Job summary

Mandarin Oriental Muscat is seeking a Server to join its prestigious Food and Beverage team. The role involves delivering exceptional service in a luxury environment, maintaining standards, and supporting VIP guests.

Fluency in English is essential, with additional Arabic skills a plus, and comfort using the restaurant's POS system. As a Server, you will uphold brand standards, present dishes with care, and collaborate with a dynamic team to ensure memorable guest experiences in a prime Muscat

Qualifications

• Previous experience as a Server in a luxury property is preferred.
• Proficiency in English is essential; additional or Arabic language skills are a plus.
• Ability to operate the software system to process orders efficiently.
• Strong understanding of the outlet's concept and food and beverage offerings to effectively communicate with guests.

Responsibilities

• Ensure uniform and personal hygiene standards are maintained and present a professional image for guests.
• Maintain mise en place and service efficiency throughout shifts.
• Know the menu and wine list to respond accurately to guest requests.
• Greet guests and establish rapport to ensure guest satisfaction.
• Keep the restaurant clean and orderly at all times.
• Prepare VIP amenities in line with Legendary Quality Standards.
• Perform service steps to achieve guest satisfaction and meet standards.
• Present dishes in line with hotel standards and F&B specifications.
• Deliver service in a friendly, courteous and efficient manner.
• Upsell services and products to increase revenue.
• Handle billing according to hotel policies.
• Report guest comments to management for prompt action.

Skills

Server experience

English proficiency

POS / order management

F&B knowledge

Tools

POS system

Job description

Mandarin Oriental Muscat is seeking a Server to join its prestigious Food and Beverage team. The role involves delivering exceptional service in a luxury environment, maintaining standards, and supporting VIP guests.

Fluency in English is essential, with additional Arabic skills a plus, and comfort using the restaurant's POS system. As a Server, you will uphold brand standards, present dishes with care, and collaborate with a dynamic team to ensure memorable guest experiences in a prime Muscat