Luxury F&B Captain: Lead Service & Guest Experience

IHG Hotels & Resorts; Muscat; Presencial; OMR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Uniform provided

Hotel room discounts

Staff training & development

Resumo da oferta

IHG Hotels & Resorts in Muscat seeks an experienced F&B Captain to supervise daily operations of our food and beverage outlet, lead service staff during shifts, and ensure service excellence in line with IHG standards. You will train staff, manage guest interactions, oversee inventory, health and safety, and collaborate with Outlet, Bar, Kitchen and Banquet teams to deliver memorable experiences.

Ideal candidates bring 3–5 years of F&B service, supervisory experience in international or luxury

Qualificações

• Diploma or bachelor's degree in hospitality, Hotel Management, or related field preferred.
• 3–5 years of F&B service experience, including 1–2 years in a supervisory role.
• Experience in international hotels or luxury F&B outlets preferred.
• Strong leadership, supervision, and team management abilities.
• Excellent guest service and interpersonal skills.
• Knowledge of food and beverage service standards, menu items, and beverage pairings.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in POS systems and MS Office is an advantage.
• Fluency in English (spoken and written); Arabic is a plus.

Responsabilidades

• Supervise service staff to ensure professional, efficient, and courteous guest service at all times.
• Monitor the quality of food and beverage service, ensuring correct presentation, temperature, and portioning.
• Greet and interact with guests to ensure satisfaction, handling inquiries, requests, or complaints professionally.
• Provide menu knowledge to staff and guests, including ingredients, specials, and beverage pairings.
• Ensure guest preferences and special requirements are communicated and fulfilled accurately.
• Lead, motivate, and support F&B attendants and junior staff during shifts.
• Assign tasks and responsibilities to team members according to operational needs.
• Conduct on-the-job training for staff, promoting skill development and service excellence.
• Monitor staff performance, grooming, and adherence to service standards and policies.
• Ensure staff follow health, safety, and hygiene regulations.
• Assist in the setup, arrangement, and presentation of dining areas, banquets, and special events.
• Ensure proper stock levels of cutlery, glassware, condiments, and service equipment.
• Monitor and control wastage and ensure efficient use of resources.
• Oversee cash handling, billing, and POS system accuracy during service.
• Support inventory management and communicate requirements to supervisors or managers.
• Work closely with the Outlet Manager, Bar Manager, Kitchen, and Banquet teams to ensure smooth service.
• Provide feedback to management on operational issues, guest preferences, or staff performance.
• Assist in implementing new service procedures, promotions, or special events.
• Maintain effective communication with other departments to enhance guest experience.
• Ensure all service standards comply with IHG policies and procedures.
• Maintain a clean, safe, and hygienic work environment for staff and guests.
• Assist in internal audits, inspections, and service quality assessments.

Conhecimentos

Leadership

Supervision

Guest service

Team management

English fluency

MS Office

POS systems

Arabic language

Formação académica

Diploma or Bachelor's in hospitality/Hotel Management

Ferramentas

POS systems

MS Office

Descrição da oferta de emprego

IHG Hotels & Resorts in Muscat seeks an experienced F&B Captain to supervise daily operations of our food and beverage outlet, lead service staff during shifts, and ensure service excellence in line with IHG standards. You will train staff, manage guest interactions, oversee inventory, health and safety, and collaborate with Outlet, Bar, Kitchen and Banquet teams to deliver memorable experiences.

Ideal candidates bring 3–5 years of F&B service, supervisory experience in international or luxury