Restaurant Captain: Lead Service & Guest Experience

Experience; Muscat; On-site; OMR 6,700 - 11,000; Full time

Job summary

UrbaCon Contracting & Trading Company - Oman, muscat is seeking an experienced Restaurant Captain to oversee daily service, lead shifts and ensure guest satisfaction. The ideal candidate has at least 3 years in hotels, restaurants or the hospitality industry, with strong communication and people skills.

You will coordinate with kitchen and service teams to ensure timely food delivery, uphold hygiene standards, and support the Restaurant Manager in day-to-day operations.

Qualifications

• Minimum 3 years in hotels/restaurants/hospitality.
• Knowledge of restaurant operations, customer service and team supervision.
• Good communication and interpersonal skills.

Responsibilities

• Supervise daily restaurant service operations and ensure smooth functioning.
• Lead and coordinate restaurant service staff during shifts.
• Ensure excellent customer service and guest satisfaction.
• Take and coordinate customer orders accurately and efficiently.
• Coordinate with the kitchen and service team to ensure timely food delivery.
• Handle guest queries, requests and service-related complaints professionally.
• Monitor table setup, cleanliness and overall restaurant presentation.
• Ensure staff follow hygiene, safety and service standards.
• Allocate duties to service staff and monitor their performance.
• Assist the Restaurant Manager in maintaining smooth day-to-day operations.

Skills

Restaurant operations

Customer service

Team supervision

Job description

UrbaCon Contracting & Trading Company - Oman, muscat is seeking an experienced Restaurant Captain to oversee daily service, lead shifts and ensure guest satisfaction. The ideal candidate has at least 3 years in hotels, restaurants or the hospitality industry, with strong communication and people skills.

You will coordinate with kitchen and service teams to ensure timely food delivery, uphold hygiene standards, and support the Restaurant Manager in day-to-day operations.