Implementation & CS Lead – B2B SaaS (Mining/FIFO)

Jobgether; As Sudiyah; Remote; OMR 26,915 - 34,605; Full time

Benefits offered by this job

Competitive compensation aligned with local market

Fully remote work environment

International travel opportunities

Ongoing professional development

Job summary

Jobgether is seeking an experienced Implementation & Customer Success Specialist for B2B SaaS. This fully remote role requires leading software implementations and ensuring customer success in mining and FIFO operations. Key responsibilities include configuring systems, training users, and managing client relationships. Ideal candidates have at least 3 years of experience in customer-facing roles and excellent communication skills. This position offers competitive compensation, flexibility, and opportunities for international travel as well as career advancement in a stable company experiencing strong growth.

Qualifications

• Minimum 3 years of experience in Implementation, Customer Success, or related client-facing roles.
• Proven experience managing complex operational projects.
• Hands-on experience configuring software systems or optimizing operational workflows.

Responsibilities

• Lead end-to-end client implementations from kickoff to post-launch support.
• Conduct discovery workshops to understand operational workflows.
• Deliver training sessions to users across multiple business functions.

Skills

Client-focused professional

Analytical skills

Problem-solving skills

Excellent English communication

Ability to manage multiple projects

Tools

SQL

LMS platforms

Job description

Jobgether is seeking an experienced Implementation & Customer Success Specialist for B2B SaaS. This fully remote role requires leading software implementations and ensuring customer success in mining and FIFO operations. Key responsibilities include configuring systems, training users, and managing client relationships. Ideal candidates have at least 3 years of experience in customer-facing roles and excellent communication skills. This position offers competitive compensation, flexibility, and opportunities for international travel as well as career advancement in a stable company experiencing strong growth.