Head of Post-Purchase Ops & Retention (Remote)

Jobgether; As Sudiyah; Remote; OMR 26,915 - 38,450; Full time

Benefits offered by this job

Competitive salary package

Fully remote work flexibility

Learning and professional development support

Regular team offsites and retreats

Job summary

Jobgether is looking for a talented leader in operations to transform post-purchase processes in their e-commerce business. You will be responsible for optimizing fulfillment, ensuring high customer satisfaction, and managing logistics partnerships. Key qualifications include significant experience in DTC e-commerce, strong analytical skills, and the ability to lead cross-functional teams. This is a remote role offering competitive salary, autonomy, and opportunities for professional growth within a dynamic environment.

Qualifications

• Proven experience in DTC e-commerce businesses selling physical products.
• Strong hands-on background managing fulfillment, logistics, and delivery performance.
• Demonstrated success reducing refunds and improving shipping outcomes.

Responsibilities

• Own and optimise the full post-purchase customer journey.
• Identify operational pain points and implement scalable solutions.
• Manage third-party logistics providers for reliable execution.

Skills

DTC e-commerce experience

Fulfillment management

Logistics coordination

Analytical mindset

Leadership skills

Customer experience improvement

Job description

Jobgether is looking for a talented leader in operations to transform post-purchase processes in their e-commerce business. You will be responsible for optimizing fulfillment, ensuring high customer satisfaction, and managing logistics partnerships. Key qualifications include significant experience in DTC e-commerce, strong analytical skills, and the ability to lead cross-functional teams. This is a remote role offering competitive salary, autonomy, and opportunities for professional growth within a dynamic environment.