Front Desk Experience Partner (Bilingual)

InterContinental Hotels Group; Oman; On-site; Full time

Benefits offered by this job

Competitive salary

Full uniform

Room discounts

Training opportunities

Job summary

A luxury hotel chain in Oman is seeking a Front Desk Agent to deliver exceptional guest experiences. The ideal candidate will be fluent in Arabic and English, possess strong communication and problem-solving skills, and have a background in the hospitality industry. Responsibilities include managing guest bookings, providing local insights, and ensuring seamless check-in/check-out processes. This position offers a competitive salary, uniform, and impressive room discounts, promoting an inclusive and supportive work culture.

Qualifications

• 1-2 years of experience in hotels.
• Ability to manage guest concerns and compliments.
• Good grasp of reading, writing, basic maths, and computer skills.

Responsibilities

• Kicking off truly memorable guest experiences.
• Acknowledging IHG Rewards Club members and returning guests.
• Managing and receiving payments for guest bookings.
• Making the check-in and check-out process seamless.
• Anticipating guests' needs and offering tailored recommendations.
• Helping guests with issues and recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in Arabic

Fluency in English

Literate and tech-savvy

Job description

A luxury hotel chain in Oman is seeking a Front Desk Agent to deliver exceptional guest experiences. The ideal candidate will be fluent in Arabic and English, possess strong communication and problem-solving skills, and have a background in the hospitality industry. Responsibilities include managing guest bookings, providing local insights, and ensuring seamless check-in/check-out processes. This position offers a competitive salary, uniform, and impressive room discounts, promoting an inclusive and supportive work culture.