Guest Experience Specialist: Front Desk & VIP Service

Crowne Plaza Hotel; Muscat; On-site; OMR 3,900 - 6,700; Full time

Job summary

Crowne Plaza Hotel in Muscat is seeking a Guest Service Specialist (Local Talent) to deliver exceptional guest experiences at the front desk and across related departments. You will assist with check-in/check-out, provide information on hotel facilities and local attractions, and coordinate with teams to meet guest requirements.

The role requires strong English communication, professionalism, and the ability to stay calm under pressure.

Qualifications

• Local Talent (Omani Nationals) preferred for Guest Experience profiles.
• High School Diploma or equivalent; Diploma/Bachelor’s in Hospitality or Hotel Management preferred.
• Minimum 1–3 years of experience in guest relations, front office, or customer service in a hotel or hospitality setting.
• Experience in international hotel brands or luxury properties preferred.
• Excellent guest service and interpersonal skills.
• Strong communication skills in English (spoken and written); Arabic is an advantage.
• Knowledge of hotel PMS systems and guest service procedures.

Responsibilities

• Welcome and greet guests in a warm, professional, and friendly manner.
• Handle check-in and check-out processes efficiently, ensuring accuracy in guest accounts and room allocations.
• Provide guests with information about hotel facilities, services, and local attractions.
• Anticipate guest needs and proactively resolve any issues to ensure a memorable experience.
• Address guest complaints promptly, professionally, and effectively, escalating complex issues to the Guest Relations Manager or Front Office Manager.
• Assist in managing guest reservations, special requests, and VIP arrivals.
• Monitor guest arrivals and departures to ensure smooth service flow.
• Maintain accurate records of guest profiles, preferences, and service history in the PMS system.

Skills

Guest service

English proficiency

Interpersonal skills

Calm under pressure

Attention to detail

Education

High School Diploma or equivalent

Diploma/Bachelor’s in Hospitality or Hotel Management

Tools

PMS system

Job description

Crowne Plaza Hotel in Muscat is seeking a Guest Service Specialist (Local Talent) to deliver exceptional guest experiences at the front desk and across related departments. You will assist with check-in/check-out, provide information on hotel facilities and local attractions, and coordinate with teams to meet guest requirements.

The role requires strong English communication, professionalism, and the ability to stay calm under pressure.