Luxury Hotel Concierge: Guest Experience & Reservations

SafeBox; Muscat; On-site; OMR 6,600 - 8,900; Full time

Benefits offered by this job

Accommodation provided

Job summary

SafeBox is seeking a Concierge for a luxury hotel in Muscat, Oman. This full-time role offers a monthly salary and focuses on delivering exceptional guest service and personalized recommendations to guests throughout their stay.

You will greet guests, assist with check-in/check-out, and coordinate dining, activities, and transportation while maintaining a welcoming lobby environment and ensuring seamless guest experiences.

Qualifications

• Fluent English, both spoken and written.
• Strong customer service skills with a professional demeanor.
• Ability to multitask and stay organized in a fast-paced setting.
• Keen attention to detail and guest privacy.
• Experience in hospitality is a plus but not required.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out.
• Provide information on hotel facilities, services, and local attractions.
• Make restaurant, event, and activity reservations for guests.
• Arrange transportation for guests as needed and coordinate with departments.
• Handle guest requests and resolve complaints promptly and professionally.
• Maintain cleanliness and organization of the lobby area.
• Record guest preferences and special requests for future stays.
• Coordinate with other hotel departments to ensure smooth operations.

Skills

Fluent English

Customer service

Multitasking

Attention to detail

Hospitality experience (preferred)

Job description

SafeBox is seeking a Concierge for a luxury hotel in Muscat, Oman. This full-time role offers a monthly salary and focuses on delivering exceptional guest service and personalized recommendations to guests throughout their stay.

You will greet guests, assist with check-in/check-out, and coordinate dining, activities, and transportation while maintaining a welcoming lobby environment and ensuring seamless guest experiences.