Customer Care Officer

Prysmian; Muscat; On-site; OMR 89,000 - 112,000; Full time

Job summary

OCI is seeking a Sales Support Coordinator in the New Market and Kuwait region to assist after-sales services, process orders, and coordinate with logistics, quality, and supply chain teams. The role emphasizes strong communication, organizational skills, and customer management across diverse teams.

Key tasks include ensuring timely order processing, tracking production and shipment, and resolving customer inquiries while supporting the commercial team to meet targets.

Qualifications

• Bachelor's degree in commerce or science (or equivalent).
• Excellent English communication, both written and verbal.
• Strong organizational and interpersonal skills.
• Ability to work in a diverse environment and analyze data.

Responsibilities

• Provide post-sale customer service support for New Market and Kuwait region after order confirmation.
• Ensure timely generation and processing of sales orders.
• Support commercial team to achieve department targets (sales & CM).
• Coordinate with supply chain, R&D and Quality teams from order processing to shipment.
• Ensure accurate stock allocation against customer demands.
• Receive and resolve customer complaints in a timely manner.
• Communicate with sales teams and customers on orders, deliveries, stock, and required information.
• Coordinate with quality control for test certificates and arrange customer inspections and travel/accommodation as needed.
• Coordinate with logistics/stores for dispatch trailers and export documentation.
• Liaise with sales staff, internal departments, and customers on production progress and payment status.

Skills

English communication

Organizational skills

Interpersonal skills

Analytical skills

Negotiation skills

Customer management

Education

Bachelor of Commerce / Bachelor of Science or equivalent

Job description

As part of Sales team of OCI, to assist and coordinate in after-sale services for the New Market and Kuwait based customers of OCI including order processing, payment requests, timely confirmation/requests, dispatches and provide support to the Sales staff for processing the sales orders.

To assist and coordinate with New Market and Kuwait Region customers for order processing, production status, material testing, payment status and shipment status in addition to it provide maximum support to commercial team to achieve the department goals.

Key Deliverables to and through the Head of Department :

• Responsible for providing customer services support for the New Market and Kuwait Region customers after confirming the order from the sales team.
• Ensure timely generation of sales order and its processing.
• To support commercial team to achieve the department targets mainly sales & CM.
• To coordinate with supply chain, R&D & Quality team from order processing to the shipment of the material.
• Responsible for ensuring accurate stock allocation against customer demands
• Receive and ensure timely processing and resolution of customer complaints.
• Communicate with the sales team and customers on orders, deliveries, stock and any information required to complete or requested upon.
• Coordinate with the quality control department to issue the test certificates of the products for the clients in a time-bound manner.
• Coordinate with the quality control department for arranging inspection of the finished goods by the customers including coordinating for accommodation/travel for the customers.
• Responsible for coordinating with the logistics/stores for arranging trailers for dispatch and for generating proper documentation for export of the materials.
• Coordinating with sales staff/Internal departments and customers on manufacturing progress, delivery schedules, payment status and dispatch clearances.

Desired Candidate Profile

Qualifications :

• Bachelor of Commerce / Bachelor of Science or equivalent degree

Skills/Knowledge :

• Excellent written and verbal communication in English
• Good organization skills
• Good in working in diverse environment.
• Good analytical and statistical skills.
• Good interpersonal skills.
• Ability to manage internal and external customers.
• Excellent negotiation skills

Business Understanding :

• Good understanding of the customer support services activities.