Customer Care Officer

Siraty; Muscat; On-site; OMR 7,000 - 11,000; Full time

Job summary

Prysmian is seeking a Customer Service Coordinator to assist the Sales team in after-sale services for New Market and Kuwait customers. You will manage orders, payments, documentation, and liaise with supply chain, R&D, and QA to ensure on-time delivery and customer satisfaction.

You will coordinate with logistics and QC to issue test certificates, arrange inspections, and handle enquiries from the sales team and customers, ensuring accurate stock allocation and timely resolutions.

Qualifications

• Bachelor degree in Commerce or Science or equivalent.

Responsibilities

• Coordinate order processing, production status, payment status and shipment status for New Market and Kuwait Region.
• Provide support to commercial team to achieve department targets.
• Ensure timely generation and processing of sales orders.
• Coordinate with supply chain, R&D and Quality for order processing to shipment.
• Coordinate with quality control for test certificates and customer inspections.
• Arrange trailers for dispatch and generate export documentation.
• Provide post-sale customer service support and resolve complaints.
• Communicate with sales team and customers on orders, deliveries, stock and information requirements.

Skills

Excellent written and verbal comms in英

Good organization skills

Diversity aware

Analytical & statistical skills

Interpersonal skills

Customer management

Negotiation skills

Education

Bachelor of Commerce / Bachelor of Science or equivalent

Job description

Discipline: Position Type: Full-time Job Type: Full-time

Description

Purpose

• As part of Sales team of OCI, to assist and coordinate in after-sale services for the New Market and Kuwait based customers of OCI including order processing, payment requests, timely confirmation/requests, dispatches and provide support to the Sales staff for processing the sales orders.

Summary Of The Job Role

• To assist and coordinate with New Market and Kuwait Region customers for order processing, production status, material testing, payment status and shipment status in addition to it provide maximum support to commercial team to achieve the department goals.

Key Deliverables – To And Through The Head Of Department

• Responsible for providing customer services support for the New Market and Kuwait Region customers after confirming the order from the sales team.
• Ensure timely generation of sales order and its processing.
• To support commercial team to achieve the department targets mainly sales & CM.
• To coordinate with supply chain, R&D & Quality team from order processing to the shipment of the material.
• Responsible for ensuring accurate stock allocation against customer demands
• Receive and ensure timely processing and resolution of customer complaints.
• Communicate with the sales team and customers on orders, deliveries, stock and any information required to complete or requested upon.
• Coordinate with the quality control department to issue the test certificates of the products for the clients in a time-bound manner.
• Coordinate with the quality control department for arranging inspection of the finished goods by the customers including coordinating for accommodation/travel for the customers.
• Responsible for coordinating with the logistics/stores for arranging trailers for dispatch and for generating proper documentation for export of the materials.

Qualifications

• Bachelor of Commerce / Bachelor of Science or equivalent degree

Skills/Knowledge

• Excellent written and verbal communication in English
• Good organization skills
• Good in working in diverse environment.
• Good analytical and statistical skills.
• Good interpersonal skills.
• Ability to manage internal and external customers.
• Excellent negotiation skills

Experience

• 3+ years of experience in similar field.

Business Understanding

Good understanding of the customer support services activities.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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