Key Account Manager

Green Umbrella Recruitment; Muscat; On-site; OMR 15,000 - 21,000; Full time

Job summary

Zohorecruit in Muscat, Oman, is seeking a experienced Key Account Manager to manage and grow our portfolio of B2B customers through face-to-face selling and strong negotiating skills.

The role covers end-to-end commercial management including sales performance, account management, pricing, and growth strategy for CF sectors; candidate should cultivate partnerships and focus on new business development across Oman.

Qualifications

• Relevant bachelor’s degree/Masters is an advantage.
• Relevant sales experience with minimum 4 years in frontline sales environment.
• Good working knowledge of customer operations and financials; knowledge of CRM tools.
• Strong IT literacy on all Office programs.

Responsibilities

• Plan, monitor and achieve individual sales targets (i.e., margin, volume, DSO).
• Maintain call/journey plan, calendar management, account plan and use of CRM tools to maximize customer facing time (8–12 visits per week).
• Develop CVPs to move from supplier to partner in a value-led environment.
• Maintain accurate forecasts for volume, margin, and product mix.
• Maintain robust Contract Management Plan for all key accounts and reviews.

Skills

Sales experience

CRM tools

Office IT literacy

Education

Bachelor's degree

Master's degree (advantageous)

Job description

Muscat, Sultanate of Oman | Posted on 10/07/2026

• Work Experience Relevant sales experience with minimum 4 years’ experience in frontline sales environment.
• Job Opening Status Open
• Degree Bachelor's
• Job Role Key Account Manager
• City Muscat
• Country Sultanate of Oman

Job Description

Job Purpose:

Manage, develop and grow portfolio of customers through faceto face selling and strong negotiating skills, to grow market share and deliverthe aspired margins and volumes

The role drives end-to-end commercial management includingsales performance, customer account management, pricing, opportunity pipelinegeneration, technical support coordination, and execution of the growthstrategy for the assigned CF sector.

The Key Account Manager (KAM) will cultivatepartnership-based relationships with customers based on a clear understandingof CF range of CVPs, and knowledge of customer needs in order to delivermaximum value for both company and the customer. In addition, the role will beexpected to contribute to our growth aspirations through significant focus onnew business development and growth channels.

The role will be required to cover different geographicalarea and multi B2B customer segments within Oman.

Principal Accountabilities

• Plan,monitor and achieve individual sales targets (i.e., C3+ margin, volume &margin Performance, DSO, growth, outstanding and overdue, etc.)
• Consistentlyapply Sales 1st Standards especially in bringing best in class structure forcall/journey plan, calendar management, account plan and use of CRM tools tomaximize customer facing time (8-12 visits per week)
• Supportthe development of innovative and complex CVPs to be able to move from asupplier to a partner relationship in a value led environment.
• Maintainaccurate forecasts for volume, margin, and product mix.
• Ensurerobust Contract Management Plan is place for all key accounts and that plansare reviewed regularly and kept up to date.
• Maintainclose monitoring of every account DSO and ensure close coordination with creditteam for overdue collections.
• Developstrong understanding of supply, logistics, and trading dynamics across fuels tostrengthen pricing competitiveness and unlock maximum growth value across thethree sectors
• Managemore aggressively value growth, with a deep understanding of value generationand financial dimensions (value drivers, P&L impact of integrated offers,cash, DSO, ERR and cash impact of business deals).
• Understandcustomers’ immediate/long term needs, business models, value drivers,challenges and opportunities to tailor offers and services to capture theirbusinesses
• Gainknowledge of market development, competitors’ offers strengths and weaknessesto create growth opportunities.
• Increasethe value for existing customers through value, cross and up selling.
• Focus onacquisition of new business in line with CF customer strategy and defending theexisting portfolio.
• For newand existing customers, define and regularly review relevant customerrelationship, behavioural and differentiated services levels.
• Carry outprice negotiations with customers, preparing quotations, proposals & capexand agree on all operational requirements (including: price, contract, paymentterms and services).
• Review& plan customer business, products, contracts, prices, credit terms, creditlimits and debt management.
• Complywith HSSE Live Saving Rules, Goal Zero and NI/PM reporting as per linerequirement.
• Act in aresponsible and proactive way in handling HSSE matters including the customer’ssites.
• Grow thebusiness in a difficult external environment arising out of economic slowdown.With changing economic landscape, Credit Management is critical to thesuccessful delivery of Sales Plan.
• Collaboratewith relevant partners (credit, legal, finance).
• Deliverythrough other functions of the business and/or through self-help functions forthe customer (allowing the Account Managers to have their focus on sales).
• Securefuture value and competitive position in a fierce competitive environment andan increasing environmental and societal pressures
• Sustainabledelivery of our promises day in day out.
• Abilityto influence without authority

Requirements

• Relevantbachelor’s degree/Masters is an advantage.
• Relevantsales experience with minimum 4 years’ experience in frontline salesenvironment.
• Goodworking knowledge of the customer operation and financials and knowledge ofspecialist sources of information in knowledge of CRM tools
• Strong ITliteracy on all Office Programs