Workplace Experience & Facilities Coordinator

Fidelity Life; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Fidelity Life is seeking a proactive Workplace Services Coordinator based in Auckland CBD to create an exceptional employee and visitor experience. The role is full-time and office-based, with responsibilities spanning greeting visitors, coordinating day-to-day operations, and managing service providers to keep the workplace functioning smoothly.

The successful candidate will be highly organized, customer-focused, and capable of balancing competing priorities while ensuring health and safety,

Qualifications

• Experience in workplace services, facilities coordination, office administration, reception, or a similar operational role.
• Experience coordinating suppliers, contractors, maintenance, security, access management, or workplace services.
• Strong customer service mindset and ability to build positive relationships with people at all levels.
• Excellent organisational skills and ability to manage competing priorities.
• Strong administration, documentation, and reporting skills.
• Practical problem-solving skills and sound judgement.
• Understanding of workplace health and safety, risk, security, and compliance requirements.

Responsibilities

• Creating a great first impression - be the friendly face and trusted point of contact for workplace-related enquiries.
• Keeping the workplace running smoothly - coordinate the day-to-day operation of our office.
• Managing suppliers and contractors - build strong relationships with workplace service providers and contractors.
• Supporting people and culture - support workplace events, engagement activities, and initiatives that help build connection, belonging, and community.
• Ensuring our workplace meets health, safety, security, environmental, and compliance requirements.

Skills

Workplace services

Facilities coordination

Office administration

Reception

Customer service

Documentation

Problem solving

Health and safety

Education

Facilities management qualification

Business administration

Health and safety training

Job description

Fidelity Life is seeking a proactive Workplace Services Coordinator based in Auckland CBD to create an exceptional employee and visitor experience. The role is full-time and office-based, with responsibilities spanning greeting visitors, coordinating day-to-day operations, and managing service providers to keep the workplace functioning smoothly.

The successful candidate will be highly organized, customer-focused, and capable of balancing competing priorities while ensuring health and safety,