Workplace Service Coordinator, 9-month Fixed Term

Fidelity Life; Auckland; On-site; NZD 65,000 - 90,000; Full time

Job summary

Fidelity Life is seeking a proactive Workplace Services Coordinator based in Auckland CBD to create an exceptional employee and visitor experience. The role is full-time and office-based, with responsibilities spanning greeting visitors, coordinating day-to-day operations, and managing service providers to keep the workplace functioning smoothly.

The successful candidate will be highly organized, customer-focused, and capable of balancing competing priorities while ensuring health and safety,

Qualifications

• Experience in workplace services, facilities coordination, office administration, reception, or a similar operational role.
• Experience coordinating suppliers, contractors, maintenance, security, access management, or workplace services.
• Strong customer service mindset and ability to build positive relationships with people at all levels.
• Excellent organisational skills and ability to manage competing priorities.
• Strong administration, documentation, and reporting skills.
• Practical problem-solving skills and sound judgement.
• Understanding of workplace health and safety, risk, security, and compliance requirements.

Responsibilities

• Creating a great first impression - be the friendly face and trusted point of contact for workplace-related enquiries.
• Keeping the workplace running smoothly - coordinate the day-to-day operation of our office.
• Managing suppliers and contractors - build strong relationships with workplace service providers and contractors.
• Supporting people and culture - support workplace events, engagement activities, and initiatives that help build connection, belonging, and community.
• Ensuring our workplace meets health, safety, security, environmental, and compliance requirements.

Skills

Workplace services

Facilities coordination

Office administration

Reception

Customer service

Documentation

Problem solving

Health and safety

Education

Facilities management qualification

Business administration

Health and safety training

Job description

Posted: 15/09/2026

Closing Date: 09/10/2026

Job Type: Fixed Term Full Time

Location: Auckland - Fidelity Life House

Job Category: Administration

About Us:

At Fidelity Life, we take pride in our role in New Zealand's Growth Story, safeguarding the way of life for New Zealanders for over 50 years. Our success contributes directly to the growth of New Zealand, through our shareholders, customers, and people, making us a unique player in the market. As a trusted and dedicated contributor to protecting New Zealanders, we invite you to join our team and make a meaningful impact.

Job Description

Be the heart of our workplace.

At Fidelity Life, our purpose is simple: to protect New Zealanders and the people they love. Behind every great employee and customer experience is a workplace that feels welcoming, safe, connected, and runs seamlessly. That's where you come in.

We're looking for a Workplace Services Coordinator to help create an exceptional experience for our people and visitors every day. This is a varied, hands-on role where no two days are the same. From greeting visitors and supporting team events, to coordinating contractors, managing workplace systems, and ensuring our office operates smoothly, you'll play a key role in making Fidelity Life a great place to work. Due to the nature of the role, you will be based full time in our beautiful offices in the Auckland CBD.

If you're highly organised, love helping people, enjoy solving problems, and take pride in creating great experiences, we'd love to hear from you.

What you'll be doing

As our Workplace Services Coordinator, you'll be responsible for ensuring our workplace is welcoming, safe, well-managed, and supports our people to do their best work.

This will include:

• Creating a great first impression - be the friendly face and trusted point of contact for workplace-related enquiries
• Keeping the workplace running smoothly - coordinate the day-to-day operation of our office.
• Managing suppliers and contractors - build strong relationships with workplace service providers and contractors.
• Supporting people and culture - support workplace events, engagement activities, and initiatives that help build connection, belonging, and community.
• Ensuring our workplace meets health, safety, security, environmental, and compliance requirements.

Desired Skills and Experience

What you'll bring

We're looking for someone who combines strong organisation and coordination skills with a genuine passion for people and service.

You'll likely have:

• Experience in workplace services, facilities coordination, office administration, reception, or a similar operational role.
• Experience coordinating suppliers, contractors, maintenance, security, access management, or workplace services.
• A strong customer service mindset and the ability to build positive relationships with people at all levels.
• Excellent organisational skills, attention to detail, and the ability to manage competing priorities.
• Strong administration, documentation, and reporting skills.
• Practical problem-solving skills and sound judgement.
• An understanding of workplace health and safety, risk, security, and compliance requirements.

It would also be great if you have:

• A qualification or training in facilities management, workplace services, business administration, health and safety, or a related field.
• Workplace First Aid certification (or willingness to obtain this).
• Experience as a Fire Warden or involvement in emergency response processes.
• Exposure to business continuity planning, audits, workplace events, or sustainability initiatives.

Why join Fidelity Life?

At Fidelity Life, we believe our people are our greatest strength. We're committed to creating an environment where people feel valued, supported, and empowered to make a difference.

• A collaborative and inclusive culture where people genuinely care about each other.
• The opportunity to make a visible impact across the business.
• A role with variety, autonomy, and plenty of opportunities to learn and grow.
• The chance to help create an exceptional employee experience every day.

Most importantly, you'll be joining a purpose-led organisation that's helping New Zealanders protect what matters most.

Fidelity Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels they belong and can thrive.