Security Operations Shift Scheduler

First Security; Maungakiekie-Tāmaki; On-site; NZD 50,000 - 70,000; Full time

Job summary

FIRST Security is seeking a capable Workforce Rosterer in Auckland to manage rosters across Static Guarding Operations and ensure efficient workforce deployment.

You will coordinate daily roster changes, respond to short-notice staffing needs, and liaise with managers, supervisors, and officers to keep operations running smoothly. The Wednesday–Sunday 11:00am–7:00pm roster requires COA and roster flexibility.

Qualifications

• Proven rostering experience in a fast-paced, 24/7 operations.
• Strong decision-making and adaptability.
• Understanding of New Zealand employment legislation.
• Experience interpreting employment agreements.
• Excellent communication and organisation skills.
• Attention to detail and ability to manage competing priorities.
• Ability to build relationships with staff and managers.
• COA holder and roster flexibility.
• Proficiency with Word/Excel is an asset.

Responsibilities

• Manage and maintain staff rosters using the Deputy rostering system.
• Coordinate last-minute shift changes, sick calls, leave requests, and urgent staffing.
• Communicate roster updates clearly to officers and management.
• Monitor staffing levels, contracted hours, overtime, and leave balances.
• Respond to calls, emails, and tickets promptly.
• Collaborate with Operations, HR, Payroll, Health & Safety, and supervisors.
• Ensure rosters comply with agreements and NZ employment law.
• Identify rostering issues and analyse workforce trends.

Skills

Roster management

Decision making

Communication

Organisation

Problem solving

Attention to detail

Prioritisation

Relationship building

COA

Microsoft Excel

Microsoft Word

Tools

Deputy rostering system

Microsoft Excel

Microsoft Word

Job description

FIRST Security is seeking a capable Workforce Rosterer in Auckland to manage rosters across Static Guarding Operations and ensure efficient workforce deployment.

You will coordinate daily roster changes, respond to short-notice staffing needs, and liaise with managers, supervisors, and officers to keep operations running smoothly. The Wednesday–Sunday 11:00am–7:00pm roster requires COA and roster flexibility.