National Operations Centre - Noc Operator

Wilson Group; Auckland; Presencial; NZD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Living wage

Free Parking Onsite

Perks Program with discounts

Ongoing Training & Development

Welfare checks and health & safety

Employee assistance program (EAP)

Descripción de la vacante

FIRST Security, part of the Wilson Group, is seeking a National Operations Centre Operator to join our Mount Wellington team in Auckland. You will manage security alerts, dispatch incidents, and maintain high levels of customer service in a fast-paced environment.

You will handle crisis events, monitor alarms, and work with CRM and monitoring interfaces while upholding privacy and confidentiality obligations.

Formación

• Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment.
• English as a first language with excellent command of written and verbal English.
• Strong communication skills with fluency in both written and spoken English.
• Experienced with CRM systems, contact centre phone systems, and monitoring interfaces.

Responsabilidades

• Dispatching jobs of varying service type and priority, maintaining service levels.
• Monitoring and responding to alarm events/alerts in line with company policies.
• Investigating delays or service failures and ensuring comprehensive incident reports are sent.
• Maintaining strict adherence to data privacy and confidentiality policies.
• Liaising with clients and handling sensitive information professionally.
• Log all events accurately, ensuring clear communication with clients and internal teams.

Conocimientos

Customer service

Communication

Problem solving

Crisis management

Herramientas

CRM systems

Phone systems

Descripción del empleo

NOC Operator-Full time

Join New Zealand's Leading Security Company - FIRST Security!

At FIRST Security, we are committed to keeping people safe and secure across New Zealand. As one of the country's market leaders in security, we're looking for a National Operations Centre Operator to join our dedicated team based in Mount Wellington. This is an exciting opportunity to play a key role in ensuring the safety and security of our clients, while working in a dynamic, fast‑paced environment.

About the Role:

As a National Operations Centre Operator, you will be responsible for managing a variety of security alerts, ensuring swift, effective responses to incidents, and maintaining the highest levels of customer service. You will be part of a supportive and dynamic team, ensuring that all dispatch operations run smoothly, with a focus on accuracy, timeliness, and professionalism.

Key Responsibilities:

• Dispatching jobs of varying service type, priority and maintaining service levels
• Monitoring and responding to alarm events/alerts in line with company policies
• Investigating delays or service failures and ensuring comprehensive incident reports are sent
• Maintaining strict adherence to data privacy and confidentiality policies
• Liaising with clients and handling sensitive information professionally
• Log all events accurately, ensuring clear communication with clients and internal teams

About You:

We are looking for someone who thrives in a fast‑paced environment and can maintain composure under pressure.

You should have:

• Minimum of 12 months' experience in a customer service, monitoring, or dispatch centre environment
• English as a first language with an excellent command of the language in written and verbal contexts
• Strong communication skills, with fluency in both written and spoken English
• Experienced and proficient at working with CRM systems, contact centre phone systems, and monitoring interfaces
• A positive, professional, and friendly phone manner
• Hands‑on experience in real‑time crisis management across inbound communications and surveillance systems
• Proven ability to apply critical thinking and problem‑solving skills in fast‑paced, dynamic settings
• An eye for detail and the ability to manage confidential information with discretion
• Willingness to take on cross‑functional responsibilities and collaborate beyond core role boundaries

What We Offer:

• Living wage
• Free Parking Onsite for your convenience
• Access to First Security's Perks Program, with discounts across a wide range of retailers, petrol, and groceries
• Ongoing Training & Development to help you grow in your role
• Welfare checks and a strong company culture focused on your Health & Safety
• Full access to EAP services, including confidential counselling and financial budgeting support for you and your family

If you are a proactive, self‑motivated individual who thrives in a fast‑paced environment, we want to hear from you!

First Security is part of the Wilson Group.