Warranty Administrator - Geely, Zeekr & Farizon

Giltrap Group; Auckland; Hybrid; NZD 70,000 - 90,000; Full time

Benefits offered by this job

CARE Programme for health and welbeing

Groov wellbeing app

Paid birthday leave

Two paid volunteer days

Job summary

Giltrap Group is seeking a meticulous Warranty Administrator to manage the full claim lifecycle across Geely, Zeekr and Farizon in our Auckland workshop. You will ensure claims are accurate, compliant and paid in full, working with technicians and the accounts team to keep claims moving smoothly.

The role demands high accuracy, strong knowledge of warranty policy, and the ability to juggle three brands while meeting deadlines.

Qualifications

• Previous warranty administration experience.
• Solid grasp of manufacturer warranty policy and claim processes.
• Sharp attention to detail and high accuracy.
• Strong computer literacy and experience with dealership management systems.
• Ability to juggle three brands and multiple deadlines without dropping a claim.

Responsibilities

• Prepare, submit and reconcile warranty, goodwill and service plan claims across Geely, Zeekr and Farizon.
• Scrutinise repair orders for correct codes, documentation and time allowances.
• Chase down, correct and resubmit rejected claims; avoid leaving money on the table.
• Reconcile warranty receivables and resolve discrepancies with the accounts team.
• Keep every claim audit-ready and compliant with manufacturer scrutiny.
• Collaborate with technicians, advisors and parts team to keep claims moving.
• Build strong relationships with distributor warranty reps across three brands.

Skills

Warranty administration

Attention to detail

Organisational skills

Autonomous work

NZ driver licence

Tools

Dealership management systems

Job description

Warranty Administrator - Geely, Zeekr & Farizon

The future of automotive, three brands at once, and every claim worth getting exactly right.

Quattro Motors | Geely Zeekr Farizon | Grey Lynn, Auckland

Three brands. Three times the volume. And someone has to make sure every claim is airtight and paid in full.

Geely. Zeekr. Farizon. Passenger, premium EV and electric commercial, all rolling through our workshop, all backed by the most respected automotive group in the country.

And the workload is absolutely going off.

Geely is landing in serious numbers and keeping the service bays full. Zeekr has taken off harder than anyone predicted, and the early ownership wave is now coming through for first services and warranty work. Farizon is bringing electric commercial vehicles into the country at a pace that is only heading one direction.

Every hour the workshop turns, a warranty claim is born. Three brands, three sets of manufacturer rules, and high voltage work that carries real value, someone has to make sure each claim is accurate, compliant and paid in full. That someone is you.

We are on the hunt for a meticulous Warranty Administrator to join our aftersales team and become the financial backbone of the workshop.

About the role

This is not a role you can wing. Warranty is part detective work, part diplomacy, part precision admin, and when it is done well it is worth serious money to the business. EV and high voltage claims raise the stakes further, the documentation has to be spot on and the values are not small. You will own the full claim lifecycle across all three brands.

Day to day, you will:

• Prepare, submit and reconcile warranty, goodwill and service plan claims across Geely, Zeekr and Farizon
• Scrutinise repair orders for the right codes, documentation and time allowances before anything goes out the door
• Chase down, correct and resubmit rejected claims, you do not leave money on the table
• Reconcile warranty receivables and untangle discrepancies with the accounts team
• Keep every claim audit ready and bulletproof against manufacturer scrutiny
• Work shoulder to shoulder with technicians, advisors and the parts team to keep claims moving
• Build sharp working relationships with distributor warranty reps across all three brands

About you

You are the kind of person who spots the error everyone else missed. You are organised, methodical, and you take quiet satisfaction in a clean, fully reconciled ledger. You communicate clearly and you do not let things slip.

Ideally, you will bring:

• Previous warranty administration experience
• A sound grasp of manufacturer warranty policy and claim processes
• Genuinely sharp attention to detail and a high level of accuracy
• Strong computer literacy and confidence with dealership management systems
• The organisational skills to juggle three brands and competing deadlines without dropping a claim
• The confidence to work autonomously and own your role
• A current NZ driver licence and the right to work in New Zealand

This is more than a back office admin role. It is the financial engine room of one of the fastest growing multi-brand EV operations in the country, backed by the most respected automotive group in New Zealand. As these three brands keep stacking volume through the doors, your role only gets more important.

What we offer:

• The chance to work across three of the fastest growing brands in the country, Geely, Zeekr and Farizon
• A genuine front row seat to the EV transition, including the commercial side of the business
• Backing from Giltrap Group, NZ's most respected automotive group, with the systems, training and culture to match
• A modern dealership environment and a team that genuinely enjoys what they do
• Ongoing training and real career pathways across the wider Giltrap Group
• CARE Programme for health and wellbeing
• Free access to the Groov wellbeing app
• Paid birthday leave
• Two paid volunteer days each year

Ready to bring the precision?

Three brands. Big volume. Real EV warranty work. If you take pride in getting the details exactly right and want to be the person a busy workshop genuinely depends on, we would love to hear from you.

Giltrap Group is an equal opportunity employer. You must have the legal right to work in New Zealand to apply.